Gumane Patricia Monyai
Student Advisor
Johannesburg,GP
Summary
Dynamic Customer Service Representative with a proven track record at Regenesys Business School, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic complaint handling and efficient service. Skilled in data entry and call management, consistently improving customer satisfaction and retention rates.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Regenesys Business School
12.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Consultant
Altitude BPO (Vodacom Life Campaign)
08.2019 - 04.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Maximized customer retention by resolving issues quickly.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Education
High School Diploma -
Mel Jay Pty Ltd
Johannesburg, South Africa 04.2001 -
High School Diploma -
L.G Holele Secondary School
Pretoria, South Africa 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Data entry
Call center experience
Critical thinking
Decision-making
Problem resolution
Appointment scheduling
Computer proficiency
Complaint handling
Technical support
Timeline
Customer Service Representative
Regenesys Business School
12.2024 - Current
Sales Consultant
Altitude BPO (Vodacom Life Campaign)
08.2019 - 04.2024
High School Diploma -
Mel Jay Pty Ltd
04.2001 -
High School Diploma -
L.G Holele Secondary School
04.2001 -