Gugu Lindokuhle Mtetwa
Summary
PROFESSIONAL AND CAREER SUMMARY:
I am an experienced IT support professional with a proven record of maintaining hardware performance, network connectivity and software updates for diverse teams. With a major focus on user satisfaction I provide responsive tech support across multiple branches, ensuring seamless operations and high retention rates. My expertise extends to designing and implementing innovative business solutions, conducting research, analyzing and IT business needs to drive efficiency and productivity within an organization.
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Overview
2
2
years of professional experience
Work History
IT Junior Administrator
Belting Supply Services
01.2024 - 03.2024
- Providing 1st and 2nd line support for users in all branches, in maintaining hardware performance, network connectivity and software updates for all users in all branches ensuring seamless operations and productivity.
- Ensuring that all tickets/queries that were logged on the service desk system are being completed/attended to.
- Provide timely and effective technical assistance via anydesk, service desk, phone, email or face-to-face.
- Onboarding setting up workstations/laptops for new staff members by configuring hardware,devices and software, including printers/scanners according to company standards.
- Privileged to purchase any computer hardware needed for company use, made quotations from different supplies and get the most reasonable one approved.
- Monitor all printers, frequently check the toner cartridges and ensure that there's enough paper.
- Perform day-end,month-end and stock-take procedures on the ACS embrace system. Print out all requested and necessary reports.
- Monitor and maintain server updates.
- Creating and editing of users on the AD
- Microsoft 365 user management& administration
- Edit and audit IT administration policies and procedures.
- Windows server support.
- Network cabling.
- Month-end general ledger on the ACS embrace system.
IT Assistant
Belting Supply Services
06.2023 - 12.2023
- Provided 1st line support to for onsite and users from all the different branches with maintaining hardware performance, network connectivity and software updates for all members of the company, ensuring seamless operations and productivity.
- Ensuring that all tickets are being completed or attended to on our service desk platform.
- Provided routine maintenance tasks to optimize system performance for all users, made use of anydesk for users that are in other branches.
- Provide timely and effective technical assistance via various channels(phone, email. teams chats, face-to-face interactions).
- Implemented robust security measures to protect networks,servers, and workstations against viruses,spam and malicious intrusions.
- Installed and configured computer hardware, operating systems, applications, firewalls and servers.
- Administered daily onsite backups and a secondary copy on cloud.
- Collaborated with the IT manager to update the ACS Embrace system and provide necessary updates for end-user feedback and error reporting system.
- In collaboration with the IT manager, had to run a day-end procedures from the ACS Embrace system daily.
- Collaborated with the financial director in completing a General Ledger every 2 days after month-end using the ACS Embrace system.
Graduate IT Trainee
Hudaco Industries Ltd- Commercial ICT
06.2022 - 01.2023
- Ensure user satisfaction and retention by providing responsive tech support.
- Provide 1st line support under supervision.
- Monitored and maintained computer systems and networks.
- On-boarding and setting up workstations/laptops for new stuff members by configuring hardware,devices and software including printers/scanners according to company standards.
- Performed hardware upgrades and replacements, such as memory, HDD/SSD's and peripherals.
Education
National Certificate: Business Administration -
Siyanqoba
01.2022
Diploma in Information Technology -
Rosebank College Braamfontein
12-2021
National Senior Certificate -
Springs Girls'High School
12-2016
BA in forensics and Technology -
University of South Africa
Skills
- MCSE/MS suite administration
- Tech support& information technology concepts
- CompTIA A/N
- Windows server 2012 R2/2019/2022
- Active Directory
- Basic structure cabling
- Network cable assembly & laying out
- Software management
- Service desk foundation
- Computer hardware systems and components
- Onsite and remote technical support
- IT troubleshooting& problem solving
- System/information management
- Technical knowledge and analytical skills
- Ability to multitask and prioratize
- Cyber security/Malware intrusion knowledge
- Database knowledge
- Office 365 support
- Network support
- Ability to work independently and with a team
References
Available upon request.
Timeline
IT Junior Administrator
Belting Supply Services
01.2024 - 03.2024
IT Assistant
Belting Supply Services
06.2023 - 12.2023
Graduate IT Trainee
Hudaco Industries Ltd- Commercial ICT
06.2022 - 01.2023
National Certificate: Business Administration -
Siyanqoba
Diploma in Information Technology -
Rosebank College Braamfontein
National Senior Certificate -
Springs Girls'High School
BA in forensics and Technology -
University of South Africa
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