Gugulethu Thandeka Mzimela
Assistant Financial Aid Advisor
Durban
Summary
Dynamic professional with a proven track record in financial administration and customer service, honed at both UKZN and Rosebank College. Skilled in ITS system and MS Office, I excel in teamwork and adaptability, significantly enhancing office efficiency. My effective communication fosters client satisfaction and team cohesion.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Assistant Financial Aid Advisor
University Of KwaZulu-Natal - Westville Campus
01.2016 - 12.2024
- Provided administrative and advisory services to students in respect of NSFAS funding, Bursaries and Scholarships.
SME Account Manager
Smarter Business BPO (Pty) Ltd
03.2020 - 10.2020
- Provided professional services to clients based in the UK, matching bespoke company requirements.
- Built and maintained a strong customer base, maximizing revenue in accordance with company objectives.
Administrator
Home Cloud Solutions
03.2016 - 10.2018
- Data capturing on CRM system
- Client Liaison
- Management of information and reporting systems
Junior Student Advisor
Rosebank College
11.2013 - 10.2015
- Client liaison
- Public presentations at high schools to recruit students and drive new business and revenue
- Data Capturing on CRM system
Journalist (Intern)
Makhulu News
06.2013 - 10.2013
- Research and investigation to gather stories for the newspaper
- Writing and Editing
- Story development and content creation
Education
Advanced Certificate in Management Studies -
MANCOSA
Durban, South Africa 07.2024 - 06.2025
Diploma in Journalism -
Rosebank College
Durban, South Africa 01.2012 - 05.2014
High School Diploma -
John Ross College
Richards Bay, South Africa 01.2007 - 12.2011
Skills
ITS system knowledge
Financial Administration
MS Office
Customer Service
Teamwork
Adaptability and flexibility
Effective communication
References
Mrs Nonkululeko Ngcongo
Senior Financial Aid Advisor - UKZN
0312608043
Mrs Anisah Hansa
Manager - Home Cloud
0733678634
Mr Sifiso Mbandlwa
Senior Student Advisor - Rosebank College
0650326850
Timeline
Advanced Certificate in Management Studies -
MANCOSA
07.2024 - 06.2025
SME Account Manager
Smarter Business BPO (Pty) Ltd
03.2020 - 10.2020
Administrator
Home Cloud Solutions
03.2016 - 10.2018
Assistant Financial Aid Advisor
University Of KwaZulu-Natal - Westville Campus
01.2016 - 12.2024
Junior Student Advisor
Rosebank College
11.2013 - 10.2015
Journalist (Intern)
Makhulu News
06.2013 - 10.2013
Diploma in Journalism -
Rosebank College
01.2012 - 05.2014
High School Diploma -
John Ross College
01.2007 - 12.2011
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