Gugulethu Shannan Rdaebe

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Assisted customers with prompt and polite support in-person and via telephone.

Opening stokvel accounts.

Assisting customers with mobile money accounts via ssd.

Opening personal accounts.

Advising clients on which products to choose that will best suite thier needs.

Assisting on ATM daily fuctions, (Deposits,withdrawal and statements).

Tracking existence if its domant or active.

• Answered routing calls, delivering messages to collegues and greeting customers.
• Maintained confidentiality of sensitive information by adhering to strict privacy and creating folders for customers.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed and when customers loose their personal devices.
• Delivered excellent customer service to our walk in and online customers.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Set up and ran machinery to produce exceptional products for industrial needs.
• Filled up containers of Perfumes and lotions.

• Supported daily operations, ensuring smooth workflow and increasing overall productivity.
• Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
• Fostered a positive work environment through proactive problem-solving approaches.
• I worked in all departments in store.