Gugulethu Ayanda Ndwalaza

Administrative Efficiency.

• Accurately processes client data into the CDM standard template, ensuring validity, and daily, weekly, and monthly reconciliation against scheme lists.
• Efficiently uploads data onto Compass via EDI, ensuring correctness, accuracy, and alignment between EDI files and Compass membership records.
• Aligns and integrates all administrative systems and tasks to meet required turnaround times, quality benchmarks, and service delivery standards.

Risk & Compliance

• Ensures all received data is in a workable format, and is validated using formulas prior to CDM upload.
• Proactively communicates with both binder and non-binder clients to obtain any outstanding PPR documentation or missing information.
• Advises on and supports risk and compliance practices in alignment with statutory, supervisory, and regulatory frameworks.

Reporting and Documentation.

• Produces a range of reports and documents in line with established standards and prescribed guidelines.
• Updates the monthly scheme list consistently to enable accurate and timely feedback within tight deadlines.

Problem Resolution

• Proactively identifies issues within CDM and EDI files.
• Applies known solutions where appropriate and escalates complex challenges to the team leader for prompt resolution.

Planning & Prioritisation

• Effectively plans tasks and adjusts priorities as needed to meet all performance targets and adhere to deadlines.

Customer Service Delivery

• Delivers a high standard of customer service in line with the Treating Customers Fairly (TCF) principles.
• Embodies Liberty's core values by consistently focusing on what matters most to clients and the business.

Financial Awareness

• Follows established administrative procedures that reduce waste and prevent financial loss, contributing to operational cost-efficiency.

Governance & Ethics

• Fully complies with all internal governance and compliance processes, immediately reporting any irregularities or concerns to leadership.

Continuous Learning

• Actively engages in ongoing professional development to maintain and grow expertise in relevant areas of responsibility.

• Maintain and manage oversight of the team to ensure operational excellence.
• Complete work in accordance with business best practices, procedures, and Fund service level standards.
• Bills Process, Collection of deposits and other income, Claims Process, Client communications and reporting, Production of year-end checklists, Production of benefit statements.
• Oversee credit revenue and credit management processes.
• Address general service activities.
• Perform measurement and meter-related tasks.
• Reconcile invoices and maintain records of debts and credits.
• Prepare bank analyses.
• Draft statutory accounts and update financial statements.
• Prepare reports and manage monthly payroll administration.
• Generate monthly reports.
• Include all electronic support documents with month-end reconciliations.

• Support testing of processes prior to feed implementation.
• Ensuring data accuracy and consistency across the organization by developing and enforcing data standards and policies.
• Implementing measures to protect data from unauthorized access, breaches, and other security threats.
• Managing user access and permissions to ensure that authorized personnel can access the data they need.
• Creating and managing data backup and recovery procedures to prevent data loss in case of system failures or disasters.
• Assisting with data analysis and reporting by providing accurate and timely data to support business decisions.
• Identifying and resolving issues related to data management and database performance.
• Maintaining comprehensive documentation of data structures, policies, and procedures.
• Working with other departments and stakeholders to understand their data needs and provide appropriate support.

• Reconciling invoices
• Arranging flight bookings
• Coordinating pre- and post-travel accommodations
• Extracting data and conducting report analysis
• Developing trip itineraries
• Processing cancellations
• Addressing inquiries and providing travel advice