Gugulethu Zungu
911 Emergency Dispatcher
Johannesburg
Summary
Dynamic 911 Emergency Dispatcher with Emer-G-Med Ambulance Services, skilled in critical thinking and problem-solving. Expertly managed high-pressure situations, ensuring rapid response through effective communication and geographical expertise. Proven ability to multitask and prioritize, enhancing team collaboration and operational efficiency in emergency scenarios.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
1
1
year of professional experience
1
1
Language
Work History
911 Emergency Dispatcher
Emer-G-Med Ambulance Services
03.2025 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Read system maps and caller information, and documented details in system.
Education
No Degree - General Studies
Minerva High School
Johannesburg, South Africa 04.2001 -
Skills
Situational awareness
Patience and tolerance
Typing speed
Memory retention
Information gathering
Assertiveness
Geographical expertise
Basic life support
Teamwork and collaboration
Computer skills
Problem-solving
Decision-making
Call management
Critical thinking
Multitasking and prioritization
EMS dispatch
Computer-aided dispatching
Map reading skills
Timeline
911 Emergency Dispatcher
Emer-G-Med Ambulance Services
03.2025 - Current
No Degree - General Studies
Minerva High School
04.2001 -