Gugulethu Thwala-Madonsela
Boksburg,South Africa
Summary
Production and quality administrator with over 8 years of experience in quality control and production processes. Expertise in ISO 9001:2015 standards, decision making, and problem solving. Demonstrated success in implementing continuous improvement initiatives and optimizing workflows to achieve significant productivity gains.
Overview
8
8
years of professional experience
Work history
PRODUCTION/QUALITY ADMINISTRATOR
ABB
2018.08 - 2024.08
- Create job packs prior to work commencement to facilitate smooth operational processes. Oversaw population of Jarrison system time records to ensure accuracy. Managed approval process for overtime to enhance operational efficiency. Coordinated timely documentation of employee hours for payroll accuracy.
- Pioneered quality control and production management, ensuring compliance with ISO standards. Utilized data analytics to drive workflow optimization and enhance cross-functional team efficiency.
- Streamlined administrative procedures, improving document control and production tracking. Led continuous improvement efforts, resulting in measurable increases in productivity. Fostered interdepartmental collaboration, optimizing overall production process performance.
- Compile quality control plans incorporating customer specifications and data packs.
- Engaged in regular communication with suppliers to maintain strong relationships.
- Coordinated communication between quality, production, and administrative departments for cohesive operations.
- Maintained ISO quality system documentation to uphold stringent compliance standards.
- Conducted thorough audits and implemented robust data collection for sustained quality assurance. Addressed production bottlenecks with data-driven strategies, elevating operational efficiency and product quality.
- Developed innovative document management system, reducing administrative burden and increasing traceability. Managed inventory control executed stock takes, and handled purchase requisitions for quality and production needs. Oversaw calibration of instruments and coordinate, delivering comprehensive monthly reports.
BUSINESS ADMINISTRATOR TRAINEE
Techsa
2017.10 - 2018.08
- Assisted in planning and execution of business operations and strategic initiatives. Maintained organized filing systems and ensured accurate record keeping for efficient administrative processes.
- Coordinated appointments and scheduled meetings, optimizing use of management's time.
- Participated in training and development programs to enhance business administration skills and knowledge.
- Handled all administrative tasks for smoother operations.
- Prepared presentations for business development purposes.
CLIENT SERVICE AGENT
Diversity on Call
2016.05 - 2017.01
- Handle incoming inquiries, assist with contracts, and provide clear guidance on wording, terms, and conditions.
- Resolve client issues efficiently and update client information, ensuring seamless communication and follow-up.
- Assist clients in understanding company policies, terms, conditions, and exclusions, helping them make informed decisions.
- Collaborate with internal departments to support new business development and retention efforts. Uphold confidentiality and data protection standards. Demonstrate thorough knowledge of in-house policy wording, products, and procedures.
- Resolved complex issues with an empathetic approach for customer satisfaction.
Education
Total Quality Management
Lyceum - Johannesburg
Johannesburg 2025.01 - 2025.01
ADT Dump Truck Operator
Wheelset Academy
Kempton Park 2024.01 - 2024.01
ISO 9001:2015 Internal Auditing
NOSA
Centurion 2022.01 - 2022.01
Business Administration NQF Level 4
SA Business School
Houghton 2019.01 - 2019.01
Business Administration Level 3
Techtisa
Midrand 2018.01 - 2018.01
Cabin Crew Abanito
QAS Aviation Academy
Benoni 2012.01 - 2012.01
Grade 12
Dalpark Learning Academy
Benoni 2011.01 - 2011.01
Skills
- SAP
- Microsoft Excel, word, Outlook etc
- Leadership
- Problem solving
- Decision making
- AS400
- ISO 9001 expertise
- Inventory management expertise
- Audit preparation
- Documentation control
LANGUAGES
English
IsiXhosa
Isizulu
Afrikaans
References
References available upon request.
Timeline
Total Quality Management
Lyceum - Johannesburg
2025.01 - 2025.01
ADT Dump Truck Operator
Wheelset Academy
2024.01 - 2024.01
ISO 9001:2015 Internal Auditing
NOSA
2022.01 - 2022.01
Business Administration NQF Level 4
SA Business School
2019.01 - 2019.01
PRODUCTION/QUALITY ADMINISTRATOR
ABB
2018.08 - 2024.08
Business Administration Level 3
Techtisa
2018.01 - 2018.01
BUSINESS ADMINISTRATOR TRAINEE
Techsa
2017.10 - 2018.08
CLIENT SERVICE AGENT
Diversity on Call
2016.05 - 2017.01
Cabin Crew Abanito
QAS Aviation Academy
2012.01 - 2012.01
Grade 12
Dalpark Learning Academy
2011.01 - 2011.01