Gugulethu Nkambule
Retail Sales Leader
Pretoria,GP
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Poetry
10.2021 - Current
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervise, evaluate and manage performance of staff members
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Shift Supervisor
Poetry
03.2016 - 09.2021
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed staff hiring, training and supervision.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Completed store opening and closing procedures and balanced tills.
Sales Assistant
Cape Union Mart
03.2010 - 02.2016
- Boosted store revenue through upselling and cross-selling techniques.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Education
No Degree - Business
Pc Training & Business College
Pretoria, South Africa12.2009
Skills
- Leadership skill
- Customer rapport
- Interpersonal Skills
- Teamwork
- Adaptability
- Workload Management
- Staff Development
- Positive Attitude
- Analytical Skills
- MS Office
- Task Prioritization
- Time management
Timeline
Assistant Manager
Poetry
10.2021 - Current
Shift Supervisor
Poetry
03.2016 - 09.2021
Sales Assistant
Cape Union Mart
03.2010 - 02.2016
No Degree - Business
Pc Training & Business College
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