Gugulethu Mondlane
H&B Consulting Coordinator
Nelspruit
Summary
Hard working, honest individual,flexible and experienced Consulting Coordinator in health-care, with excellent time and management skills. A good communicator with proven inter personal skills and am used to working in a team whilst also being capable of using own initiative. Skilled In dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. Always enthusiastic to learn and undertake new challenges.
Overview
13
13
years of professional experience
Work History
H&B Consulting Coordinator
Marsh (Pty) Ltd
04.2019 - Current
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coordinated with human resources department to handle payroll and personnel databases.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Processing insurance applications, claims, adjustments to insurance cover and standard endorsements.
- Engaging with customers telephonically and via email and Checking statuses of membership applications and amendments.
- Follow up until membership numbers/packs are received and distributed timeously, Build relationships with clients and medical schemes, and know all details of clients.
- Act as an interface between member/client, as well as between member/client and Medical Scheme.
- Collaborating with sales, marketing, advertising, planning promotional marketing campaigns for different medical schemes.
- Marketing and selling medical health insurance eg. Gap cover
- Provide factual information or advice pertaining to medical scheme as well as relevant legislation and individual scheme protocols.
- Problem solving – claims, chronic, amendments apps and ensuring penalties are not incorrectly being placed on memberships; to prevent member’s incorrectly being loaded under the wrong income bracket.
- Liaise with the medical aid and other external parties when necessary, daily accurate and detailed communication and correspondence with clients, both formal and informal where required.
- Always acting in an ethical manner as well as ensuring honesty, integrity and transparency.
Project Management and Graphic Design Facilitator
CTU Training Solutions
02.2016 - 12.2018
- To facilitate lectures and workshops on different educational levels.
- Consult with students and liaise with both internal and external stakeholders.
- Set both formative and summative assessments.
- Serve as a moderator for relevant modules on the programme and moderate newly developed modules.
- Grade assessments and moderate assessments and provide support to the Faculty Head.
- Engage in programme and module reviews per semester.
- Identify at-risk students and develop student support strategies.
- Complete administrative tasks and Develop innovative and creative ways in teaching.
News Researcher and Producer Assistant
African News Network 7
06.2013 - 03.2015
- Generating programme ideas and gathering, fact-checking and presenting relevant information, facts and figures.
- Organizing meetings and interviews with appropriate people writing and editing briefing notes and scripts.
- Conducting interviews briefing programme presenters booking production equipment and staff Providing research to production staff.
- Finding interviewees to conduct initial interviews with and getting vox-pop
- Sourcing and researching facts, figures and information using the internet, film and tape archives, specialist collections, picture libraries, museums and government departments.
- Providing administrative support such as typing, answering the phone and dealing with contracts
- Assist the News Producer to build the newscast on a daily basis.
- Keep track of day sheet with the assignment desk and check sources for factual accuracy
Media Assistant
African Cup Of Nations
11.2011 - 09.2012
- Analyzed media engagement and produced tracking reports.
- Planned and adhered to content calendars and made scheduled posts.
- Engaged in photography, graphic design and video content creation.
- Developed ads to increase brand awareness and sales.
- Managed and created content for company social media outlets.
- Kept detailed records of lending transactions and library users.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
Print Intern
Mpumalanga News
04.2011 - 09.2012
- Participated in workshops and presentations related to projects to gain knowledge.
- Responsible for writing, compiling and distributing
- Monitor and post on blogs, forums, and social networks.
- Attend events and contributed to writing for news, travel, entertainment and work sections of current news affairs.
- Monitoring; pitching stories to local media; as well as making phone calls and helping with office tasks.
- Edit summaries and recaps and post stories on website.
- Assist with website maintenance and produce pictures for online publication.
- Developing story ideas and attending press conferences and congressional hearings.
- Assisting in drafting and editing blogs, website content, and other written materials
Education
RE5 Regulatory Examination: Representatives in All - RE5
Moonstone
Nelspruit Evangelical Reformed Church06.2021
Journalism
Tshwane University of Technology,NDIP
Pretoria12.2011
Matric
Carolina Combined School
Carolina 04.2001 -
Skills
Document Management
Database Management
Administrative Leadership
Recordkeeping
Administrative Oversight
Customer Service
Project Coordination
Insurance Verification
Document Control
Regulatory Compliance
MS Office
Timeline
H&B Consulting Coordinator
Marsh (Pty) Ltd
04.2019 - Current
Project Management and Graphic Design Facilitator
CTU Training Solutions
02.2016 - 12.2018
News Researcher and Producer Assistant
African News Network 7
06.2013 - 03.2015
Media Assistant
African Cup Of Nations
11.2011 - 09.2012
Print Intern
Mpumalanga News
04.2011 - 09.2012
Matric
Carolina Combined School
04.2001 -
RE5 Regulatory Examination: Representatives in All - RE5
Moonstone
Journalism
Tshwane University of Technology,NDIP