Gugulethu Mdlalose
Sales And Customer Service Rep/ Air Hostess
Johannesburg,GP
Summary
Motivated and customer-focused professional seeking an opportunity in a dynamic environment that fosters growth and success. I aim to leverage my skills and expertise to contribute effectively while developing in the following key areas:
✅ Customer Focus – Committed to delivering exceptional service and ensuring customer satisfaction.
✅ Sales Expertise – Skilled in promoting products and driving sales through effective engagement.
✅ Visual Merchandising – Adept at creating eye-catching displays to enhance product appeal.
✅ Retail Operations – Strong understanding of stock management, pricing strategies, and retail workflows.
✅ Administrative Proficiency – Well-versed in communication, problem-solving, attention to detail, time management, organization, multitasking, and adaptability.
Passionate about continuous learning and professional growth, I am eager to contribute my expertise to a results-driven team.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Team Member
KFC
10.2024 - Current
- Customer service: Greet customers and help them choose their meal, Take orders accurately, Provide friendly and efficient service, and Ensure customers are satisfied
- Food preparation: Prepare food according to company standards Ensure food is fresh and high quality Meet company standards for food safety and handling
- Restaurant maintenance: Maintain a clean and well-presented restaurant Keep work area clean and free from spills or other trash Ensure items are well stocked Keep up with dishes during slow periods
- Cash handling: Maintain an accurate balanced cash till by following all cash handling procedures Accept payments and provide receipts
- Other duties: Partner with other team members and managers to meet target goals during shifts Perform other duties as required by the manager Follow all KFC standards and procedures
- Teamwork: Work together with other team members to efficiently work and make sure the mechanism functions well
- Safety: Follow all approved company safety procedures and Follow all safety and health regulations
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Sales Assistant/Cashier
Mr Price Sport
08.2023 - 03.2024
- Responsibilities include: Customer Service: Greet customers warmly and actively engage them to understand their needs
- Provide product information and recommendations based on customer requirements
- Assist customers with fitting rooms and trying on merchandise
- Address customer concerns and resolve issues promptly
- Sales and Merchandising: Actively sell sportswear and activewear products, highlighting key features and benefits
- Ensure shelves are well-stocked and organized with proper pricing and signage
- Assist with creating visually appealing displays and promotions to maximize sales
- Stay updated on new products and trends within the sports apparel market
- Operational Tasks: Process transactions accurately at the till, handling cash and card payments
- Maintain store cleanliness and tidiness, including fitting rooms and stock areas
- Assist with stock checks and replenishment
- Adhere to company policies and procedures regarding security, loss prevention, and health and safety
- Teamwork and Communication: Collaborate with other team members to achieve store sales goals
- Communicate effectively with store management regarding customer feedback and operational issues
- Participate in team meetings and training sessions to stay informed about company updates
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Helped customers locate products and checked store system for merchandise at other sites.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Sales Consultant
Avroy Shlain
05.2019 - 08.2021
- Responsibilities: Running my own business, Beauty Advisor, Choosing my own working hours, Sales and Targets, Participate in monthly product promotions, Receive incentives for sales achievements, Attend local conferences about beauty Products, Manage time and earn while sharing beauty products with others
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Education
Matric - Grade 12
Nigel High
05.2019 - 08.2021
Cabin Crew - undefined
Cabin Crew Academy
Skills
Work Ethic
Additional Dates
- 12/05/19, 07/08/21
- 2019, 2023
Reading, Cooking, Hiking, Creative Arts
I enjoy reading, as it allows me to expand my knowledge and explore different perspectives. Cooking is a passion of mine, where I love experimenting with new recipes and flavors. I also have a keen interest in hiking, as it keeps me active and allows me to appreciate nature. Additionally, I engage in creative arts, such as painting and crafting, which serve as a great outlet for self-expression and creativity.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Timeline
Team Member
KFC
10.2024 - Current
Sales Assistant/Cashier
Mr Price Sport
08.2023 - 03.2024
Sales Consultant
Avroy Shlain
05.2019 - 08.2021
Matric - Grade 12
Nigel High
05.2019 - 08.2021
Cabin Crew - undefined
Cabin Crew Academy
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