Gugulethu Khumalo
Call Center Agent
13899 Bram Fischerville Phase 2 Kangaroo Street
Summary
Dynamic Call Agent with GL Attorneys, adept at fostering strong customer relationships through empathetic communication and active listening. Proven problem-solver with call center experience, consistently maintaining high call quality standards. Skilled in delivering prompt assistance across multiple channels, enhancing customer satisfaction and resolution efficiency.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Call Agent
GL Attorneys
03.2022 - Current
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
Education
High School Diploma -
Dr B.W Vilakazi Secondary School
Johannesburg, South Africa 04.2001 -
Skills
Customer communications
Problem-solving skills
Call center experience
Interpersonal skills
Certification
SETA Certificate of Competence
Timeline
Call Agent
GL Attorneys
03.2022 - Current
High School Diploma -
Dr B.W Vilakazi Secondary School
04.2001 -