Hi, I’m
Gugulethu Dhladhla
Administrator
Johannesburg
Summary
Experienced with managing collections processes and resolving outstanding payments. Utilizes negotiation skills and strategic planning to secure timely payments. Track record of fostering positive client relationships and maintaining financial accuracy.
Overview
9
years of professional experience
Work History
Europcar / Tempest Car Hire
Risk Collections Administrator
05.2023 - Current
Job overview
- Collection of outstanding funds from clients.
- Dealing with customer complaints and queries and providing feedback timeously.
- Compiling monthly disputes and branch analysis reports.
- Allocation of funds to the correct accounts.
- Recovering funds from our 3rd party for accident recoveries.
Woolworths
Store Administrator: H.R & Finance
01.2021 - 01.2023
Job overview
- Reconciled POS system reports to identify correct cash handling errors and reduce discrepancies.
- Issuing of cash floats to till operators.
- Preparing daily cash deposits to funds to financial institutions.
- Capturing of work schedules and posting it on notice boards.
- Complete attendance registers for contractors, Department of Labour and permanent staff.
- Complete all payroll administration for different payment types.
- Consolidate all COIDA cases and ensure they are sent to CIRC.
- Process all P.O requests and receipts on Oracle and attaching the necessary quotes and job cards for filing.
Woolworths
Pay Point Coordinator (Supervisor)
01.2018 - 01.2021
Job overview
- Trained new team members in cash register operation, stock procedures and customer service.
- Addressed and resolved complaints regarding transactions and ticket issuing.
- Advised customer of event policies and requirements for admission.
- Processed and authorised refund and exchanges.
- Planned work schedules for till operators
- Planned lunch and tea breaks for till operators
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures.
Woolworths
Till Operator
01.2017 - 01.2018
Job overview
- Implemented up selling techniques, by applying knowledge about customer purchases to recommend catered products.
- Assessed customer needs through clear communication, anticipating and responding and responding appropriately to queries.
- Completed opening and closing procedures, verifying proper on-hand amounts and allocating resources.
- Used POS machines to scan items and process transactions.
- Minimised fraudulent transactions by assessing bank notes when processing payment.
Education
National Senior Certificate from Matric
N4 Certificate from Tourism
N5 Certificate from Tourism
NQF 3 Certificate from Management
NQF 3 Certificate from Contact Centre and Business Process Outsourcing support
Skills
Debt recovery expertise
Record keeping efficiency
Strong communication skills
Teamwork orientation
Legal compliance awareness
Assertiveness and confidence
Decision-making
Goal oriented approach
Conflict resolution strategies
Time management capabilities
Professionalism and integrity
Client relations
References
- Joey, Malaka, H.R and Finance Manager, 011 748 6920, Woolworths
- Sharon, Mqwhathi, Food Manager, 011 748 6920, 072 638 3254, Woolworths
- Lerato, Makgorokga, Supervisor, 011 479 4000, 073 356 6156, Europcar
- Bongekile, Shelembe, Manager, 011 479 4000, Risk Collections
Additional Information
Valid Drivers C1 Driver’s licence
Timeline
Risk Collections Administrator
Europcar / Tempest Car Hire
05.2023 - Current
Store Administrator: H.R & Finance
Woolworths
01.2021 - 01.2023
Pay Point Coordinator (Supervisor)
Woolworths
01.2018 - 01.2021
Till Operator
Woolworths
01.2017 - 01.2018
N4 Certificate from Tourism
N5 Certificate from Tourism
NQF 3 Certificate from Management
NQF 3 Certificate from Contact Centre and Business Process Outsourcing support
National Senior Certificate from Matric