Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Gugulami Nontethelelo Dlalisa

Call Centre Operator/ Student Advisor License Code 10
Johannesburg

Summary

Motivated professional pursuing a Bachelor of Education degree with a Higher Certificate in Education. Seeking opportunities in student advising, administration, team leadership, or sales to leverage strong communication, organizational, and interpersonal skills. Passionate about delivering exceptional service, guiding individuals, and driving team achievements within a client-centric and dynamic setting.

Overview

5
5
years of professional experience
4034
4034
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Student Advisor Temporary

IIE Rosebank College
03.2025 - Current
  • Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
  • Promoted a positive campus culture by serving as an accessible and approachable resource for students navigating their educational journey.
  • Advised students individually and in groups on academic programs for individual interests.
  • Enhanced student retention by providing personalized academic guidance and support.

Call Center Operator/ Student Advisor

IIE Rosebank College
01.2021 - Current
  • Engaged prospective students via inbound and outbound calls to promote IIE Rosebank College courses and programs.
  • Provided accurate information and guided students through the application and registration processes, enhancing customer satisfaction and enrollment rates.
  • Maintained detailed records of student interactions and updated the database to ensure accurate information flow between departments.
  • Handled and resolved complaints effectively, escalating issues when necessary to appropriate departments for quick resolution.
  • Demonstrated excellent communication skills, empathy, and problem-solving abilities in a fast-paced environment.
  • Met and exceeded daily call targets while maintaining high quality and compliance with college policies.
  • Contributed to streamlined workflows by completing assigned administrative tasks in an organized and timely manner.

Education

Mantric certificate - 12

Morris Isaacson Secondary School

Higher certificate - Education

University of South Africa (UNISA)
Florida
2027

Bachelor of Education - Senior Phase and Further

University of South Africa (UNISA)
Florida
01.2022 - 01.2024

Skills

References

Refilwe, Modise, Team Leader, rmodise@rosebankcollege.co.za, 0739727113, IIE Rosebank College

Certification

Higher certificate in education

Timeline

Student Advisor Temporary

IIE Rosebank College
03.2025 - Current

Bachelor of Education - Senior Phase and Further

University of South Africa (UNISA)
01.2022 - 01.2024

Call Center Operator/ Student Advisor

IIE Rosebank College
01.2021 - Current

Mantric certificate - 12

Morris Isaacson Secondary School

Higher certificate - Education

University of South Africa (UNISA)
Gugulami Nontethelelo DlalisaCall Centre Operator/ Student Advisor License Code 10