Gugulami Nontethelelo Dlalisa
Call Centre Operator/ Student Advisor License Code 10
Johannesburg
Summary
Motivated professional pursuing a Bachelor of Education degree with a Higher Certificate in Education. Seeking opportunities in student advising, administration, team leadership, or sales to leverage strong communication, organizational, and interpersonal skills. Passionate about delivering exceptional service, guiding individuals, and driving team achievements within a client-centric and dynamic setting.
Overview
5
5
years of professional experience
4034
4034
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Student Advisor Temporary
IIE Rosebank College
03.2025 - Current
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
- Promoted a positive campus culture by serving as an accessible and approachable resource for students navigating their educational journey.
- Advised students individually and in groups on academic programs for individual interests.
- Enhanced student retention by providing personalized academic guidance and support.
Call Center Operator/ Student Advisor
IIE Rosebank College
01.2021 - Current
- Engaged prospective students via inbound and outbound calls to promote IIE Rosebank College courses and programs.
- Provided accurate information and guided students through the application and registration processes, enhancing customer satisfaction and enrollment rates.
- Maintained detailed records of student interactions and updated the database to ensure accurate information flow between departments.
- Handled and resolved complaints effectively, escalating issues when necessary to appropriate departments for quick resolution.
- Demonstrated excellent communication skills, empathy, and problem-solving abilities in a fast-paced environment.
- Met and exceeded daily call targets while maintaining high quality and compliance with college policies.
- Contributed to streamlined workflows by completing assigned administrative tasks in an organized and timely manner.
Education
Mantric certificate - 12
Morris Isaacson Secondary School
Higher certificate - Education
University of South Africa (UNISA)
Florida2027
Bachelor of Education - Senior Phase and Further
University of South Africa (UNISA)
Florida 01.2022 - 01.2024
Skills
Excellent Communication: Strong verbal and written skills; professional phone etiquette and active listening Time Management: Ability to meet deadlines and daily call targets consistentlyProblem Solving: Quick and effective issue resolution; multitasking in fast-paced environmentsTechnical Proficiency: Experienced with CRM software, Microsoft Office (Word, Excel, Outlook), and call centre systemsAdministration: Accurate data entry, record keeping, scheduling, and managing CRM databasesStudent Support: Advising students on admissions, registration, financial aid, and college policiesSales & Persuasion: Skilled in lead qualification, promoting courses, and achieving sales targets (if applicable)Customer Service: Efficiently handle inquiries, resolve complaints, and provide accurate information with empathyExcellent Communication: Strong verbal and written skills; professional phone etiquette and active listening
References
Refilwe, Modise, Team Leader, rmodise@rosebankcollege.co.za, 0739727113, IIE Rosebank College
Certification
Higher certificate in education
Timeline
Student Advisor Temporary
IIE Rosebank College
03.2025 - Current
Bachelor of Education - Senior Phase and Further
University of South Africa (UNISA)
01.2022 - 01.2024
Call Center Operator/ Student Advisor
IIE Rosebank College
01.2021 - Current
Mantric certificate - 12
Morris Isaacson Secondary School
Higher certificate - Education
University of South Africa (UNISA)