THANDEKA Vilakazi
Vosloorus
Summary
Experience Travel Consultant and Visa Assistant with professional experience in visa application management, immigration procedures, and travel consulting. Adept at handling documentation, liaising with embassies and consulates, and ensuring compliance with international travel regulations. Strong organizational and communication skills with a proven track record of enhancing operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Visa Consultant
Global Visa Connections
Johannesburg
04.2023 - 09.2025
- Guided clients through visa application processes and requirements to ensure accurate submissions.
- Assisted clients in preparing necessary documentation for visa submissions.
- Reviewed all customer documentation to ensure accuracy prior to submission.
- Provided customers with accurate information regarding visa application requirements, deadlines, and procedures.
- Managed high volumes of client inquiries via phone and email to provide timely assistance with visa applications.
- Maintained confidentiality and accuracy when handling sensitive client information.
- Conducted research on current immigration laws and regulations to ensure compliance.
- Communicated with applicants regarding application status and required information.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Crew Member
MSC Cruises
Durban
11.2021 - 03.2023
- Provided exceptional guest service to enhance overall cruise experience.
- Collaborated with team members for efficient service delivery.
- Handled guest inquiries and resolved concerns promptly.
- Supported onboard activities, ensuring guest engagement and satisfaction.
- Followed safety protocols to ensure a secure environment for guests and staff.
- Resolved customer complaints in a professional manner.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Travel Consultant
Carlson Wagonlit Travel
Johannesburg
02.2014 - 11.2020
- Coordinated booking amendments, confirmations, cancellations, and travel inquiries to streamline client experiences.
- Processed travel requests accurately and efficiently in a fast-paced corporate travel environment.
- Utilized booking systems, including Galileo, to manage travel reservations.
- Managed online travel booking queues while ensuring all requests were handled within the required SLA timelines.
- Resolved client issues efficiently while maintaining professionalism.
- Negotiated rates and services with vendors to secure optimal solutions for clients.
Travel Processor
Carlson Wagonlit Travel
Johannesburg
02.2013 - 01.2014
- Coordinated itineraries and processed ticket changes for travel consultants, enhancing client satisfaction.
- Verified booking accuracy and ensured compliance with travel policies to minimize errors.
- Supported administrative tasks to streamline travel operations and improve service delivery.
- Processed travel bookings and itineraries for corporate clients efficiently.
- Updated website content with new offers, promotions, packages.
Education
Passenger Ground Handling and Customer Service -
EPT Aviation
Kempton-park 02.2019 - 11.2019
Travel and Tourism -
Bidtravel
Johannesburg 01.2012 - 12.2012
Mpontsheng High School
Johannesburg Skills
- Data confidentiality
- MS Excel
- Microsoft Office
- MS word
- Outlook
- Power Point
- Email management
- Administration
- Problem solving
- Attention to detail
- Time organization
- Working under pressure
- Communication
- Written communication
- Quick learner
- Effective communication
Professional Training And Certificates
- Galileo Full Reservation Certificate
- Domestic Fares & Ticketing Certificate
- Reissue Course
- Passenger Ground Handling & Customer Service
Languages
English
Upper Intermediate
B2
Timeline
Visa Consultant
Global Visa Connections
04.2023 - 09.2025
Crew Member
MSC Cruises
11.2021 - 03.2023
Passenger Ground Handling and Customer Service -
EPT Aviation
02.2019 - 11.2019
Travel Consultant
Carlson Wagonlit Travel
02.2014 - 11.2020
Travel Processor
Carlson Wagonlit Travel
02.2013 - 01.2014
Travel and Tourism -
Bidtravel
01.2012 - 12.2012
Mpontsheng High School