Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Disclaimer
Software
Certification
Accomplishments
Interests
Timeline
Hi, I’m

Gugu Adelaide Sithole

Office Administration
Pretoria ,South Africa

Summary

I am dependable Cash office clerk, open minded, determined and resilient individual. It is imperative for me to solve problems innovatively using reasoning and intellectual understanding play a fundamental role in achieving customer satisfaction and revenue growth objectives in a corporate place. I would like to grow continuously by implementing my vast knowledge practically and applying methods that will optimize processes of an organization's input. Skilled at routing calls and mail, setting appointments and documenting information.Organised Cash office clerk with extensive experience in collecting cash, cheques and money orders. Demonstrates strong background in financial administration and customer service. Determined to establish accuracy in dealing with financial transactions, maintain high level of customer satisfaction and support overall goals and objectives of organisation.

Overview

10
years of professional experience
1
Certification
5
Languages

Work History

Makhonjwa Construction Cc
Mpumalanga, South Africa

Receptionist
06.2014 - 06.2018

Job overview

  • Took and communicated messages to minimise interruptions to staff workflows.
  • Embodied company values through friendly and reliable customer service.
  • Acted as first point of contact for wide range of personnel.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Assisted with set up of ID card and access permissions following site security practices.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Located information and records quickly to assist with ad-hoc queries.
  • Signposted other services where appropriate using industry knowledge and contacts.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Delivered front of house duties with warm and professional manner.

Sappi Lomati
Mpumalanga, South Africa

Office Administrative Assistant
11.2018 - 04.2021

Job overview

  • Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
  • Managed physical and digital correspondence while keeping information private and secure.
  • Helped staff to maximise efficiency by providing clerical and secretarial support.
  • Created and maintained logical and orderly digital filing system for impeccable record keeping.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
  • Prepared and distibuted meticulous notes and high-quality reports within deadlines.
  • Provided printing, photocopying scanning support to colleagues.
  • Organised tasks by level of urgency and importance to make best of use time and resources.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Contributed to harmonious and productive office environment by building positive relationships with coworkers.
  • Classified physical and digital documentation with correct codes.

Shoprite Checkers
PRETORIA, South Africa

Cash Office Clerk
12.2021 - Current

Job overview

  • Trained new hires in balancing techniques to reduce processing times.
  • Provided sealed and checked lodgements and secure receipts to management.
  • Maintained petty cash for anticipated needs and requirements from management.
  • Assisted in handling complex transactions, reducing Cash Office Manager's workload.
  • Enabled accurate control of cash handling operations, contributing to profitability increase.
  • Processed large quantities of cash, achieving zero errors.
  • Maintained regulatory compliance standards, verifying issuance of petty cash in line with company policies.
  • Executed bank deposits and filed slips.
  • Scanned financial records, locating and correcting any errors.
  • Worked under guidance of accountants to prepare financial data in correct formats.
  • Maximised compliance by adapting accounting practices to meet requirements of multiple accounting styles.
  • Oversaw work of junior accounting assistants and bookkeeping clerks handling extensive business financial information.

Education

Shine Security Services
Mpumalanga Elukwatini

Grade C Certification from Basic Security System
12.2013

University Overview

EduCourse Institute

Certificate in Health and safety

University Overview

Nigeria learning passport

Certificate in Computer and devices

University Overview

Software updates and updates, office Microsoft

Nigeria learning passport

Certificate in Data Series Analytics and Big Data

University Overview

Coursera

Certificate in Business analysis process management

University Overview

Academy Of York

Certificate in Labour relation management

University Overview

Mkholish High School

Grade 12 (matric)

University Overview

Office Administration
EduCourse Learning

Certificate from Administration
03.2024

University Overview

Skills

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References

References
  • Dumani Ntsweni, Sappi, foreman, 082 347 0179
  • Ria Mcdonald, Makhonjwa CC, Supervisor, 072 501 9968
  • Leticia Shabangu, Checkers, Manager, 061 4641931

Extracurricular Activities

Extracurricular Activities
Volunteered at Child-line My duties were filing, answering phones, receiving clients and making follow-ups on clients that had missed their appointment. Peer educator Safety rep Community Netball and Ladies Soccer

Disclaimer

Disclaimer
I Gugu Adelaide Sithole, solemnly declare that the information contained herein is according to my knowledge true and correct.

Software

Data Series Analytics

Big Data Hadoop

Certification

Office administrator

Accomplishments

Accomplishments
  • Implemented a strategy process, streamlining work and increasing efficiency 80%
  • Upsold additional products, increasing monthly revenue 60%
  • Documented and resolved 70, contributing to 25% less shortage and overs.

Interests

Data science

Data analysis

Timeline

Office administrator

08-2023
Cash Office Clerk
Shoprite Checkers
12.2021 - Current
Office Administrative Assistant
Sappi Lomati
11.2018 - 04.2021
Receptionist
Makhonjwa Construction Cc
06.2014 - 06.2018
Shine Security Services
Grade C Certification from Basic Security System
EduCourse Institute
Certificate in Health and safety
05.2024
Nigeria learning passport
Certificate in Computer and devices
05.2024
Nigeria learning passport
Certificate in Data Series Analytics and Big Data
05.2024
Coursera
Certificate in Business analysis process management
04.2024
Academy Of York
Certificate in Labour relation management
05.2020
Mkholish High School
Grade 12 (matric)
04.2011
Office Administration
Certificate from Administration
Gugu Adelaide SitholeOffice Administration