Gugu Queeneth Mkhatshwa
Ga-rankuwa,South Africa
Summary
Dedicated professional with strong telephone etiquette and excellent communication skills. Demonstrates exceptional planning and research abilities, coupled with outstanding time management. Utilises a teacher-centred approach to enhance numeracy improvement and behaviour regulation. Proficient in computer literacy, student progress reports, and record keeping. Creative thinker committed to fostering a positive learning environment.
Overview
2035
2035
years of post-secondary education
Work History
Grade R Teacher Assistant
Modiselle Primary School
Ga-rankuwa, South Africa
- Facilitated naptime routines smoothly without disrupting other ongoing class activities.
- Kept class records current with attendance information and student grades.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
- Maintained health and safety of children during all activities.
Call centre agent
Brooklyn City College
Pretoria, South Africa
- Followed up customer queries to check provided solutions met expectations.
- Entered, updated and removed customer information to keep accounts current.
- Handled customer queries focused on first-call resolution.
- Provided technical support for customer issues, demonstrating problem-solving skills.
Grade R Assistant Teacher
Die-Herbeg Learning Stimulation Centre
Pretoria, South Africa
- Developed lesson plans and monitored student progress
- Worked primarily with students from 3-4 and 5 6 years
- As someone with more than 1 year of experience as a teaching assistant, I understand the importance of creating a challenging, fun, and safe environment for students
- Developed strong relationships with students to understand their needs
Education
Certificate of Higher Education - Conduct Outcomes-Based Assessment Training (Assessor)
ETDP-SETA
Johannesburg, GautengDiploma of Higher Education - Day Care Management, Day Care Communication, Educare Didactics Theory and Practical, Educational Psychology
Brooklyn City College
Pretoria, Gauteng 01.2018 - 12.2021
National Senior Certificate - SiSwati Home Language, English First Additional Language, Life Orientation, Business Studies, Economics, Tourism
Metropolitan College High School
Nelspruit, Mpumalanga 01.2010 - 12.2015
Skills
- Telephone Etiquette
- Good communication Skills
- Planning and research skills
- Excellent time management skills
- Teacher-centred approach
- Numeracy improvement
- Computer literacy
- Student progress reports and record keeping
- Behaviour regulation
- Creative thinking
Affiliations
- Reading Novels
- Volunteering
- Cooking and Baking
Personal Information
- ID Number: 9710020496084
- Date of birth: 10/02/97
- Gender: Female
References
Mr Don Van Schalkwyk
Owner
082 870 4375
Ms Innocentia Silenge
HR Manager - Brooklyn City College
Mr B Mandivenga
Lecturer - Brooklyn City College
065 712 2173
Timeline
Diploma of Higher Education - Day Care Management, Day Care Communication, Educare Didactics Theory and Practical, Educational Psychology
Brooklyn City College
01.2018 - 12.2021
National Senior Certificate - SiSwati Home Language, English First Additional Language, Life Orientation, Business Studies, Economics, Tourism
Metropolitan College High School
01.2010 - 12.2015
Grade R Teacher Assistant
Modiselle Primary School
Call centre agent
Brooklyn City College
Grade R Assistant Teacher
Die-Herbeg Learning Stimulation Centre
Certificate of Higher Education - Conduct Outcomes-Based Assessment Training (Assessor)
ETDP-SETA
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