Law
Gugu Nyauza
Compliance Associate
Johannesburg
Summary
Accomplished Onboarding and Account Maintenance Specialist, adept in account administration and data management. Demonstrated analytical thinking and collaboration skills, enhancing client trust and minimising security risks. Successfully expedited issue resolution, contributing to a 20% improvement in customer satisfaction.
Experienced with account management, ensuring accurate and efficient updates. Utilizes problem-solving skills to address and resolve account discrepancies effectively. Strong understanding of customer service principles, contributing to enhanced client satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Onboarding and Account Maintenance Specialist
Yoco
Johannesburg
05.2023 - Current
- Process the opening of new client accounts, including required documentation, system setups, and ensuring all client and regulatory requirements are met.
- Demonstrated strong problem-solving skills when faced with unique or challenging situations that required innovative solutions for proper resolution of various account matters.
- Expedited resolution of discrepancies by collaborating with cross-functional teams for timely issue identification and correction.
- Minimized potential security risks by adhering to strict data privacy guidelines when handling sensitive client information during the course of account maintenance activities.
- Established trust with clients due to consistent delivery of accurate information relating to their accounts and prompt resolution of any discrepancies.
- Compile accurate feedback reports summarizing customer customer interactions and team feedback, proving valuable insights for improvement.
- Handle customer complaints, provide appropriate solutions and alternatives within the service level agreement.
- Serve as a key point of contact for clients, relationship managers, and internal departments, coordinating between them to resolve issues and answer questions.
Compliance Associate
Infinox Capital
Johannesburg
11.2020 - Current
- Investigated incidents and accidents to identify causes and potential preventive measures.
- Identified secure and high-risk areas and assessed vulnerabilities from building standpoint for unauthorized access.
- Monitored preventive maintenance program for company property.
- Maintained facility-related materials and supplies.
- Conducted safety audits, inspections and evaluations to identify potential hazards and implement corrective actions in accordance with regulatory requirements.
- Kept informed regarding pending industry changes, trends or best practices.
- Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
- Performed scheduled and unannounced investigations of workplaces to check fraudulent activities and suspicious transactions conformance.
Office Assistant
Izibonds
Johannesburg
06.2018 - 04.2020
- Provided clerical support, addressing routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Prepared meeting rooms and materials and recorded important information.
- Verified accuracy of business records by consistently updating customer information.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Developed presentations and generated reports to facilitate office operations.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Edited documents to keep company materials free of grammar errors.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Cashier
Game store
Johannesburg
02.2015 - 05.2018
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Diploma - Law
UNISA
Johannesburg, South Africa 04.2001 -
Certificate - Fundamentals of Microsoft And Office Admin
Damelin College
Johannesburg, South Africa 04.2001 -
Higher Certificate - Paralegal Studies
Boston
Johannesburg 04.2001 -
Skills
-Analytical and Critical Thinking
-Account administration
-Transaction monitoring
-Data management
-Report generation
-Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a promotion through effectively helping with the workload.
- Resolved product issue through consumer testing.
Affiliations
- Compliance connect
- Governance, Risk and Compliance Management
Interests
Compliance
Timeline
Onboarding and Account Maintenance Specialist
Yoco
05.2023 - Current
Compliance Associate
Infinox Capital
11.2020 - Current
Office Assistant
Izibonds
06.2018 - 04.2020
Cashier
Game store
02.2015 - 05.2018
Diploma - Law
UNISA
04.2001 -
Certificate - Fundamentals of Microsoft And Office Admin
Damelin College
04.2001 -
Higher Certificate - Paralegal Studies
Boston
04.2001 -