GUGU NOKUPHILA NKOSI
Summary
I am a dedicated and results-driven individual with a highly successful background in achieving set targets and minimizing company provisions. I have experience working with leading brands in the competitive banking, retail, and automotive industries, with a primary focus on exceeding expectations for customer service delivery while ensuring optimum brand impact. Currently serving as a Tenders & Compliance Manager in the security industry, I bring strong project management, financial control, and regulatory expertise to drive business growth and operational integrity. Dedicated Tenders & Compliance Manager with a successful background in achieving targets and minimising company provisions. Drives business growth through effective project management, financial control, and regulatory expertise. Focused on enhancing customer service delivery and maintaining operational integrity in the security industry. Strategic Tenders & Compliance Manager with a comprehensive understanding of the security industry's tendering processes. Manages tender evaluations, compliance documentation, and contract management to optimise business operations. Champions risk mitigation strategies and promotes a culture of ethical conduct within teams.
Overview
10
10
years of professional experience
Work History
Tenders & Compliance Manager
Security Business
12.2023 - Current
- Conduct bid/no-bid assessments and recommends participation based on company capacity and profitability.
- Prepare compliant tender documents, including technical proposals, staffing plans, security solutions, and operational methodologies.
- Develop tender submission schedules and coordinate with operations, finance, HR, and compliance teams.
- Developed competitive pricing structures and budgets with finance to align tender submissions with profitability targets.
- Evaluated security-related tender opportunities through procurement portals, government gazettes, and client invitations to identify potential bids.
- Review and quality-assure all submissions for accuracy, completeness, and professional presentation.
- Attend compulsory briefing sessions, site inspections, and liaise with clients and procurement officials on tender queries.
- Facilitate contract handover to operations and support mobilisation planning for awarded contracts.
- Maintain tender register, track bid outcomes, and manage a repository of company profiles, certificates, and standard bid documents.
- Support business development by identifying growth opportunities, analyzing competitor activity, and building client relationships.
- Ensure company compliance with PSIRA regulations, labour legislation, OHS, COIDA, UIF/PAYE, B-BBEE, POPIA, and Firearm Control Act (where applicable).
- Manage all compliance documentation for tenders, including PSIRA registration, B-BBEE certificates, CSD registration, COIDA, UIF, and tax compliance.
- Manage renewal of company and individual licenses, including PSIRA registrations, firearm licenses, and industry accreditations.
- Develop, review, and update compliance policies and operational procedures.
- Conduct internal compliance audits, site inspections, and prepare for external client or regulatory audits.
- Identify compliance risks, develop mitigation strategies, and investigate breaches or violations.
- Monitored client contract compliance, ensuring service delivery adhered to agreed standards and contractual obligations.
- Deliver compliance training and awareness programs to staff; promote a culture of ethical conduct.
- Maintain accurate compliance records, including employee files, inspection reports, incident logs, and training records.
- Investigate incidents of non-compliance and coordinate corrective actions.
- Act as primary liaison with regulatory authorities and handle compliance-related client queries.
- Support tender department with current compliance documentation and verify subcontractor compliance.
- KPIs: Tender submission volume, win rate, compliance rate, contract value awarded, on-time submission rate.
- KPIs: Audit scores, compliance violation reports, license renewal timeliness, training completion rates, corrective action closure rates.
Risk Analyst
Consulting for Banks
01.2021 - 01.2023
- Visit clients to ascertain risk, assist them with payment proposals and termination of agreements.
- Assist in resolving debtors' queries and disputes with insurance departments.
- Handle and resolve liquidations and deceased estates.
- Prepare Court Orders and assist Sheriff with attachments.
- Prepare monthly reports and close matters.
Financial Controller
Financial and Fiscal Commision
Johannesburg
08.2019 - 06.2022
- Maintain full creditors and debtors functions.
- Accounts payable and receivables reconciliation.
- Maintain general ledger and suppliers' ledger.
- Process supplier payments and follow up on overdue debtor invoices.
- Cash book, petty cash, and social club funds management.
- Coordinate internal audit function – prepare audit file, trial balance, reconciliations, fixed asset register.
- Ensure financial filing is updated; assist auditors with queries.
- Travel management – fleet and Amex cards.
- Resolve product/service queries affecting premium collection.
- Responsible for client communications, conflict resolution, and compliance on deliverables.
- Prepare monthly targets and facilitate plans to reduce provisions and prescriptions.
- Coordinate staff training and development academy selection.
- Conduct performance management and appraisals.
- Prepare and present month-end stats to executives in collections meetings.
- Identify non-performing agreements to minimize company provision.
- Authorize legal handover and agreement termination on overdue agreements.
- Liaise with legal team on fraud and legal handovers.
- Companies worked for: Financial and Fiscal Commission, Transman Pty Ltd, WesBank Pty Ltd, Netstar Pty Ltd, Matrix Vehicle Tracking.
- Clients serviced: National Treasury, SAB Miller, ABI, Coca-Cola Canners, National Health Laboratories SA, Amalgamated Metals SA, Macsteel SA, Yellow Metal Group, Super Group Pty Ltd, Value-Added Resellers, Absa Vehicle Management Solutions, Value Logistics, McCarthy SA, Taxi Associations, Insurance Companies.
Project Manager
UCP Group Pty Ltd
01.2016 - 01.2021
- Responsible for implementing and overseeing Security, Cleaning, and Hygiene divisions' day-to-day operations.
- Ensure projects are completed within allocated time and resources.
- Budget planning and cost control – manage budget, company resources, and financial aspects to prevent overruns.
- Management of suppliers – ensure competitive pricing, ethical and transparent business, timely invoice payments, and supplier adherence to project deadlines.
- Administrative compliance – ensure legislative compliance; all staff trained, vetted, and licensed per company regulations.
- Develop and execute end-to-end project management including project plans, scoping, implementation, and deployment.
- Communicate with clients to ensure satisfaction with service level measures.
- Clients serviced: Gauteng Department of Social Development, Gauteng Department of Human Settlements, Limpopo Department of Social Development, Bophelo Life Insurance Group, Mvunonala Holdings Pty Ltd, SATAWU (South African Transport and Allied Workers Union), DBM Spaces Pty Ltd.
Education
Credit Management Part 2 -
01-2013
MS Office Certificate -
01-2001
Electrical Engineering (N3) -
01-2000
Matric -
01-1997
Skills
- Commercial Finance
- Project Management
- Operations Management
- Budget Planning
- Risk Management
- Operational Efficiency
- Customer Relations
- Tender Management
- Compliance Management
- Supplier Management
- Administrative Compliance
- Contract Management
- Audit Coordination
Accomplishments
- Best Performer Award in minimizing risk and reducing overdue, 2015
- Best Performer Award, 2014
- Best Performer Award, 2013
- Top Performer Award, 2010-06-01
- Top Performer Award, 2007
- Top Performer Award, 2008
- Top Performer Award, 2009
- Best Customer Service Award, 2009
- Top Collector Award, 2005
- Employee of the Year, 2003
Training
- PSIRA Grade B, 2015
- National Credit Act
- FICA
- FAIS
- Performance Management
- Code of Banking Practice
References
- Mr. Gift Petelle, Head of Corporate Services, Financial and Fiscal Commission, 083 292 1026
- Mrs. Deliswa Schoeman, Financial Accountant, Financial and Fiscal Commission, 011 207 2300 / 072 149 4051
- Mr. Patrick Nendouvhada, Head of Department, WesBank Pty Ltd, 071 673 5950 / 011 632 6000
- Mr. Andrew Leibowitz, Finance Manager, Transman Pty Ltd, 084 529 8224
- Mrs. Susan Van Der Bergh, Accounts Supervisor, Netstar Pty Ltd, 082 379 2231 / 011 207 5000
- Mrs. Lucille Beukes, Accounts Manager, Matrix Vehicle Tracking Pty Ltd, 011 654 8000
Timeline
Tenders & Compliance Manager
Security Business
12.2023 - Current
Risk Analyst
Consulting for Banks
01.2021 - 01.2023
Financial Controller
Financial and Fiscal Commision
08.2019 - 06.2022
Project Manager
UCP Group Pty Ltd
01.2016 - 01.2021