Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gugu Ngwenya

Gugu Ngwenya

Marketing Straregist
Midrand

Summary

Experienced and highly organized administrative professional with over eight years of dedicated support to executives and office teams. Demonstrates exceptional proficiency in calendar management, seamless travel coordination, stakeholder engagement, and the diligent handling of confidential documents. Currently enhancing expertise through a Bachelor of Arts in Disaster and Safety Management at Lyceum College, complementing previous studies in Psychology and Safety Management. Known for a professional demeanor, quick learning ability, and adeptness at anticipating needs, managing competing priorities with discretion, and maintaining a focus on quality. Poised to transition into a Personal Assistant role, bringing extensive administrative and reception experience to support senior executives and management teams.

Overview

9
9
years of professional experience

Work History

Marketing Strategist

Eyelegance Optometrists
Kyalami
10.2019 - Current
  • Optimized website engagement by conducting usability testing and incorporating user feedback into design updates.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Managed public relations efforts, securing positive coverage in industry publications and enhancing company reputation.
  • Influenced customer behavior through persuasive advertising copywriting techniques that resonated with target audiences.
  • Coordinated influencer collaborations that resulted in a significant increase in brand awareness among target consumer segments.
    • Forecastingsting marketing trends relevant to the industry (optometry)

Front Desk Receptionist

Eyelegance Optometrists
09.2017 - 10.2019
  • Oversee all practice operations, including but not limited to appointment scheduling, billing, debt collection, claim capturing and managing patient records.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Controlled the supply of stationery and medical supplies within the practice.
  • Trained new staff in accordance to HR guidelines.

Sales Assistant

Helly Hansen Newport
10.2016 - 02.2017
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Developed loyal customer base by providing consistent, high-quality service.
  • Organized in-store promotions to increase awareness of new product lines.
  • Implemented customer feedback system to identify and address areas for improvement.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Sales Assistant

Aldo Shoes
04.2016 - 09.2016
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

Education

Some College (No Degree) - OHS

Nosa
Secunda, South Africa

Some College (No Degree) - Introduction To SAMTRAC

NOSA
Boksburg, South Africa
04.2001 -

Some College (No Degree) - First Aid LEVEL 1

NOsA
Durban

Skills

Office administration

Timeline

Marketing Strategist

Eyelegance Optometrists
10.2019 - Current

Front Desk Receptionist

Eyelegance Optometrists
09.2017 - 10.2019

Sales Assistant

Helly Hansen Newport
10.2016 - 02.2017

Sales Assistant

Aldo Shoes
04.2016 - 09.2016

Some College (No Degree) - Introduction To SAMTRAC

NOSA
04.2001 -

Some College (No Degree) - First Aid LEVEL 1

NOsA

Some College (No Degree) - OHS

Nosa

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Gugu NgwenyaMarketing Straregist