Gugu Myeni
middelburg
Summary
Detail-oriented Casino Cashier skilled in managing high-volume transactions while ensuring compliance with anti-money laundering regulations. Facilitates positive customer experiences through effective communication and swift issue resolution. Committed to maintaining order in gaming establishments and addressing client complaints, contributing to an entertaining and memorable atmosphere for all visitors.
Overview
9
9
years of professional experience
Work History
Casino Cashier
Goldrush middelburg mall
middelburg, South Africa
01.2020 - Current
- Provided exceptional customer service, responding to queries and assisting patrons with game-related information.
- Managed high-volume transactions with precision, ensuring accuracy while handling pressure in a fast-paced environment.
- Verified customer identification and adhered to anti-money laundering regulations to maintain compliance with legal standards.
- Monitored and maintained the integrity of playing cards and other gaming materials through regular detailed inspections.
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery.
- Operated casino currency counters, ticket redemption machines, and chip sorters with proficiency and accuracy.
- Managed cash flow by maintaining adequate cash and chip quantities for gaming needs.
- Ensured legally appropriate conduct during games, escalating cases of misbehaviour to supervisors.
- Prepared comprehensive reports on daily transactions and discrepancies, facilitating informed decision-making for management.
- Fostered team morale and engagement by participating in staff meetings and contributing to initiatives that improved processes.
Cash Office Clerk
clv retail
middelburg, South Africa
01.2017 - 12.2019
- Processed customer payments, including cash, cheques, and card transactions, with precision.
- Processed daily cash transactions, counting and verifying sums to ensure financial accuracy.
- Managed daily cash transactions, accurately counting and recording amounts in company ledger.
- Balanced cash drawers and safes at shift end, highlighting discrepancies and resolving differences.
- Conducted daily cash office float reconciliation, ensuring accurate financial reporting.
- Counted takings with meticulous speed and precision, verifying amounts ahead of cash banking.
- Monitored cash levels, ordering currency and coins to meet daily operational needs.
- Managed petty cash fund, distributing cash for approved expenses and maintaining accurate records.
- Responded to customer queries regarding transactions, offering clear explanations and ensuring satisfaction.
Education
Certificate of Higher Education - occupational health and safety
nosa
Witbank, MP01-2025
Grade 12
Dingukwazi high school
Pongola, KZNSkills
- Cash handling
- Cash handling accuracy
- Transaction processing
- Cash reconciliation
- AML compliance
- Fraud prevention
- Compliance monitoring
- Dealer monitoring
- Game rules knowledge
- Reporting accuracy
- Customer service
- Customer interaction
- Clear communication
- Detail orientation
- Time management
- Health and Safety Compliance
references
- Goldrush Middelburg mall : Nobuhle Mnguni 0714205146
- Clv retail Middelburg : pinky ndzondana 0810622232
Timeline
Casino Cashier
Goldrush middelburg mall
01.2020 - Current
Cash Office Clerk
clv retail
01.2017 - 12.2019
Certificate of Higher Education - occupational health and safety
nosa
Grade 12
Dingukwazi high school