Gugu Mbele
Kempton Park AH
Summary
Results-driven Human Resources and Learning & Development professional experienced in leadership, people development, and operational management. Delivered engaging training programmes, developed talent, and improved workplace performance through strategic coaching and effective recruitment practices. Focused on fostering inclusive learning environments across retail, mining, and corporate sectors.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Diversity,Equity and Inclusion Presenter
Tshipi Borwa Mine
Northern Cape (Kathu), South Africa
05.2026 - 05.2026
- Facilitates clear DEI explanations that translate into day-to-day behaviour for 500 employees.
- Sets expectations for respectful participation to strengthen employee confidence.
- Interprets company policies, labour laws, and DEI workplace requirements.
- Owns resolution of difficult conversations by escalating to HR appropriately.
Facilitator Assessor
W&Rskillsacademy
Johannesburg
05.2025 - Current
- Conduct workshops and training sessions to enhance learner engagement and understanding
- Provide constructive feedback to learners on their Portfolio of Evidence submissions
- Evaluate and report on learner progress and outcomes to stakeholders
- Mentor and coach learners through the assessment process, ensuring clarity and understanding of expectations
Freelance Facilitator/Assessor
Summit
Pretoria, Gauteng
07.2021 - Current
- Conduct workshops and training sessions to enhance learner engagement and understanding
- Provide constructive feedback to learners on their Portfolio of Evidence submissions
- Evaluate and report on learner progress and outcomes to stakeholders
- Utilize various facilitation techniques to cater to different learning styles
Freelance Facilitator/Assessor
Masithuthuke Holdings
, Gauteng
10.2020 - Current
- Conduct comprehensive workshops focused on enhancing learner engagement and understanding
- Provide detailed and constructive feedback to learners on their Portfolio of Evidence submissions
- Evaluate and prepare written reports on learner progress and outcomes for stakeholders
- Mentor and coach learners through the assessment process, ensuring clarity and understanding of expectations
Temporary Estate Agent
Ratabatho Properties
Johannesburg, Gauteng
02.2020 - Current
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determine clients' needs and financial abilities to propose solutions that suit them
- Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
- Perform comparative market analysis to estimate properties' value
- Display and market real property to possible buyers
- Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
- Manage property auctions or exchanges
- Maintain and update listings of available properties
- Cooperate with appraisers, escrow companies, lenders and home inspectors
- Develop networks and cooperate with attorneys, mortgage lenders and contractors
- Promote sales through advertisements, open houses and listing services
- Remain knowledgeable about real estate markets and best practices
Store Manager
Clicks Greyowl Village
, Gauteng
10.2009 - 12.2019
- Maximised store profitability by managing key financial indicators (e.g. sales, trading profit, shrinkage, wastage, stock, expenses) aligned to scorecard through trader mentality and commercial awareness.
- To consistently deliver high standards of customer service excellence, through the achievement of customer scorecard measurement through effective leadership of CSEP and role modeling Responsibilities.
- Led recruitment, coaching, performance management, and development initiatives to meet customer expectations and build store capacity.
- Ensured compliance with Clicks way of working (CSEP, Blueprint) to achieve operational excellence.
- Focused on delivering results that aligned with customer satisfaction standards.
- Provided leadership and supervision to team members to ensure productivity.
- To build solid internal and external relationships with all stakeholders (Centre managers, local community) to ensure business opportunities are maximized.
- Conducted analyses to assess business performance and identify opportunities.
- Oversaw cash management and payment processing systems to ensure accuracy.
- Made decisions to initiate actions based on business needs.
Receptionist
Graffiti Designs
06.2007 - 09.2007
- General Admin duties
- Reception
- Switchboard operation
- Client liaison
- Filing
- Faxing
- Data capturing
- Typing of documents
- Arrange delivery of correspondence and documents Responsibilities
- Opening of clients files
- Deal with queries from suppliers
- Resolve all inquiries
- Maintain inventory of all office supplies
- Maintain required database
- Maintain records of all inventories
- Organize and maintain effective filing systems
- Ordering stock
- Stock control
Beauty Advisor
Clicks Greyowl Village
Jhb
03.2004 - 12.2006
- Delivered tailored beauty consultations, identifying and addressing client needs and preferences to enhance satisfaction.
- Educated clients on skincare routines and makeup application techniques, fostering informed purchasing decisions.
- Met and exceeded sales targets by implementing effective product recommendations and upselling strategies, contributing to overall store performance.
Education
Diploma - Human Resource
Academy of York
Johannesburg, Gauteng03-2021
Diploma - Interior Decor in Retail & Work Space Planning
INTEC College
01-2013
Certificates - Beauty
Beauty (Make-up)Skincare,Fragrance and Nail course
Revlon,Innoxa,Lentheric,Yardley,Rimmel2006
Matric -
Technical High School Langlaagte
Johannesburg12-2002
Skills
- Communication
- Training and Development
- Facilitator
- Workshop facilitation
- Management
- Basic Excel
- Microsoft Word
- Microsoft Outlook
- AS400 Mocha software
- JDA storeline software
- SAP Gui software
- SAP ESS
- Proplan software
- Assessor
Certification
- Moderator Training, 2023-07-01
- Assessor Training, 2014-09-01
- Reception Skills and Telephone Etiquette, 2007-08-01
Languages
English
Zulu
Afrikaans
Xhosa
Sotho
Sepedi
Custom
- Traveling
- Cooking
- Gardening
- Dancing
Timeline
Diversity,Equity and Inclusion Presenter
Tshipi Borwa Mine
05.2026 - 05.2026
Facilitator Assessor
W&Rskillsacademy
05.2025 - Current
Freelance Facilitator/Assessor
Summit
07.2021 - Current
Freelance Facilitator/Assessor
Masithuthuke Holdings
10.2020 - Current
Temporary Estate Agent
Ratabatho Properties
02.2020 - Current
Store Manager
Clicks Greyowl Village
10.2009 - 12.2019
Receptionist
Graffiti Designs
06.2007 - 09.2007
Beauty Advisor
Clicks Greyowl Village
03.2004 - 12.2006
Diploma - Human Resource
Academy of York
Diploma - Interior Decor in Retail & Work Space Planning
INTEC College
Certificates - Beauty
Beauty (Make-up)Skincare,Fragrance and Nail course
Matric -
Technical High School Langlaagte