Gugu Joy Zondi
Ngwelezane
Summary
To obtain a position in a fast-paced and challenging environment where I can use my skills and experience to make a significant contribution.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Office assistant
Umhlathuze municipality
01.2019 - 05.2024
- Provide administrative support to executives, managers, and other staff members, including scheduling appointments, preparing reports, and handling correspondence
- Manage office supplies and equipment, such as printers, copiers, and fax machines
- Maintain filing systems, both physical and electronic, and ensure accurate record-keeping
- Coordinate travel arrangements, including booking flights, hotels, and transportation
- Prepare and distribute meeting materials, such as agendas, minutes, and presentations
- Handle incoming and outgoing mail, including sorting, opening, and forwarding emails
- Perform data entry and other clerical tasks, such as updating databases and spreadsheets
- Assist with budgeting and financial reporting, including tracking expenses and reconciling accounts
- Provide customer service, such as answering phone calls, responding to inquiries, and resolving issues
- Perform other administrative duties as assigned by management
Hotel housekeeper
Hilton Hotel Durban
07.2010 - 12.2018
- Clean and maintain guest rooms, including changing linens, restocking supplies, and ensuring a clean and comfortable environment for guests
- Handle laundry duties, such as sorting, washing, and ironing linens and clothing
- Restock room supplies, including toiletries, towels, and other amenities
- Address any maintenance issues or report them to the appropriate personnel
- Ensure guest privacy and confidentiality by handling sensitive information discreetly
- Maintain high standards of cleanliness and organization throughout the hotel
- Collaborate with other hotel staff, such as front desk and housekeeping supervisors, to ensure smooth operations
- Follow all health and safety protocols, including proper handling of cleaning chemicals and equipment
- Perform other duties as assigned by the hotel management
- Demonstrate excellent customer service skills and a positive attitude towards guests
Cashier
Edcon
02.2008 - 06.2010
- Processed customer transactions accurately and efficiently
- Handled cash, credit, and mobile payments, ensuring correct change
- Provided excellent customer service and resolved inquiries
- Maintained a clean, organized checkout area
- Assisted with stocking shelves and managing inventory
Education
National diploma - Human resources management
University of South Africa
01.2013 - 05.2016
Grade 12 - undefined
Greytown Secondary School
01.1996 - 05.2000
Skills
Math skills
hard-working
motivated
attention to detail
POS System
time management
communication
problem solving
integrity
multitasking
empathy
product knowledge
Certification
Code 10 driver's licence
Timeline
Office assistant
Umhlathuze municipality
01.2019 - 05.2024
National diploma - Human resources management
University of South Africa
01.2013 - 05.2016
Hotel housekeeper
Hilton Hotel Durban
07.2010 - 12.2018
Cashier
Edcon
02.2008 - 06.2010
Grade 12 - undefined
Greytown Secondary School
01.1996 - 05.2000