Gugu Hlatshaneni

· Conduct outbound sales calls to generate qualified leads and business opportunities.

· Identify customer needs and recommend suitable insurance products and services.

· Capture and maintain accurate customer information within CRM systems.

· Achieve daily, weekly, and monthly lead generation targets.

· Build and maintain strong relationships with prospective clients.

· Follow up on leads and coordinate with sales consultants.

· Provide accurate product information and respond to enquiries.

· Handle objections professionally and effectively.

· Maintain detailed records of customer interactions.

· Ensure compliance with company policies and regulations.

· Monitor lead conversion performance and identify improvement opportunities.

· Deliver excellent customer service throughout the sales process.

· Schedule appointments for sales consultants.

· Verify customer information and documentation.

· Conduct market research to identify potential clients.

· Support sales campaigns and promotional initiatives.

· Prepare lead generation and activity reports.

· Maintain high call quality standards.

· Promote and sell products to new and existing customers.

· Develop and maintain strong customer relationships.

· Process customer orders accurately and efficiently.

· Manage customer accounts and sales records.

· Provide product recommendations based on customer needs.

· Conduct product demonstrations and presentations.

· Handle customer complaints and resolve issues promptly.

· Maintain product knowledge and awareness of new launches.

· Identify opportunities for upselling and cross-selling.

· Meet and exceed sales targets and performance goals.

· Monitor inventory levels and product availability.

· Coordinate deliveries and customer collections.

· Prepare sales reports and performance updates.

· Conduct customer follow-ups to encourage repeat business.

· Support marketing campaigns and promotional activities.

· Manage cash transactions and reconciliations.

· Analyse customer buying trends and preferences.

· Build brand awareness within the assigned customer base.

· Conduct household and community interviews.

· Collect demographic, economic, and social data.

· Verify the accuracy of information obtained from respondents.

· Capture and record data according to prescribed standards.

· Ensure questionnaires are completed accurately.

· Conduct field visits within assigned enumeration areas.

· Maintain confidentiality of collected information.

· Explain survey objectives and procedures to respondents.

· Resolve respondent queries professionally.

· Monitor data quality and identify inconsistencies.

· Perform data validation and verification checks.

· Meet project deadlines and collection targets.

· Compile daily and weekly progress reports.

· Maintain accurate records of completed interviews.

· Collaborate with supervisors and field teams.

· Adhere to data collection policies and procedures.

· Support national census and statistical projects.

· Ensure compliance with ethical requirements.

· Support daily operations of the After Sales Department.

· Assist with inventory management and stock control.

· Conduct stock counts and inventory reconciliations.

· Process orders and coordinate product deliveries.

· Maintain accurate stock and inventory records.

· Prepare weekly and monthly management reports.

· Capture and update information in internal systems.

· Assist customers with product and service enquiries.

· Coordinate communication between departments and suppliers.

· Support procurement and purchasing activities.

· Monitor stock availability and replenishment requirements.

· Assist with warranty and aftersales administration.

· Conduct market research and competitor analysis.

· Prepare Excel spreadsheets and data reports.

· Organise and maintain filing systems.

· Support planning and operational coordination.

· Assist with product promotions and marketing initiatives.

· Provide general administrative support to management.