GUGU GRACE MAZIBUKO
Assistant Branch Manager
Rockville
Summary
Dedicated and detail-oriented retail professional with over a decade of experience in stock control, front-end management, and safety administration. Proven ability to streamline operations, ensure inventory accuracy, and lead teams to deliver exceptional customer service. Proficient in SAP, MS Office, and SHE compliance protocols. Seeking to leverage strong organizational and problem-solving skills in a challenging stock or operations management role.
Overview
15
15
years of professional experience
Work History
Assistant Branch Manager
Medirite Plus Pharmacy 168147
04.2026 - Current
- Supervised daily operations, ensuring compliance with pharmacy regulations and standards.
- Maintain 100% consistency and adherence to stock price changes.
- Trained and mentored staff on best practices for customer service and medication management.
- Streamlined inventory management processes, reducing discrepancies and improving order accuracy.
- Developed strategic plans to enhance workflow efficiency and customer satisfaction ratings.
- Minimizing shrinkage and wastage.
- Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
- Ensure that the branch is merchandised according to company layouts and standards.
- Executing all pricing and product promotions.
- Promotional displays are erected and placed as per buyers’, suppliers and company requirements.
- Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
- Comply with hygiene and housekeeping standards at all times.
- Consistently adhere to audit and required legislative standards and statutory requirements.
- People management
Stock Controller
Medirite Plus Lydenburg (162573)
02.2024 - 03.2026
- Accurately receive and verify incoming goods against supplier invoices.
- Capture all received stock invoices promptly and accurately onto the system.
- Process and manage all returns to suppliers in compliance with company SOPs.
- Maintain a clean, orderly, and well-organized storeroom environment.
- Identify and report any stock discrepancies or damages to the front shop manager.
- Assist in managing high-risk stock items and support other departments as required.
- Unpacking and checking incoming medical and retail goods against invoices to ensure accuracy in quantities, variants, and conditions.
- Accurately capturing invoices and stock movement on the system (using SAP).
- Measuring stock activity, conducting regular audits, and re-ordering to maintain agreed value targets.
- Checking expiry dates, safely returning damaged/expired stock, and managing high-risk inventory according to SOPs.
- Ensuring the storeroom is neat and facilitating the smooth flow of goods to the trading floor
Front-End Controller
Checkers PTY Ltd (050526 Lydenburg)
04.2017 - 02.2024
- Supervised the customer service department, including cashiers and service clerks.
- Implemented and maintained standard front-office operations and procedures.
- Trained new customer care representatives and scheduled team shifts for adequate coverage.
- Addressed customer inquiries, complaints, and feedback to ensure resolution.
- Coordinated with the back-end team to communicate customer inventory needs.
- Maintained daily work records and prepared weekly staff schedules.
Back Office Admin Clerk
Checkers PTY Ltd (050526 Lydenburg)
04.2014 - 03.2017
- Placed orders with various suppliers using the SAP system.
- Reconciled physical stock received against delivery invoices and processed payments.
- Captured and filed all daily invoices, maintaining an organized record-keeping system.
- Processed returns for defective or incorrect items and completed related credit memos.
- Conducted regular inventory counts and updated the stock database.
- Provided administrative support to the receiving department and store management.
Safety Representative
Hydra Ark (Sasol Internal)
06.2011 - 06.2013
- Conducted daily safety inspections and site audits to ensure regulatory compliance.
- Captured and reconciled safety-related budget and payroll data on the system.
- Compiled and maintained SHE files for maintenance projects and audits.
- Assisted supervisors in preparing daily safety task instructions (DSTIs).
- Managed safety and medical records, ensuring data accuracy and confidentiality.
- Performed general safety administrative duties and supported safety meetings.
Education
SHE Representative Certificate - undefined
NOSA
01-2012
Basic Ambulance Assistant - undefined
Emergency and Healthcare Training Academy
01-2008
Senior Certificate - undefined
WEM Private School
01-2007
Skills
Stock Control & Inventory Management
SHE Compliance & Auditing
SAP System Operations
MS Office Suite (Word, Excel, Outlook)
Purchase Order Processing
Invoice Reconciliation
Team Supervision & Training
Customer Service Management
Administrative Support
Record Keeping & Data Capture
Problem-Solving
Attention to Detail
Time Management
Verbal & Written Communication
Health & Safety Procedures
References
- Z., Madubela, 071 407 7828, Kentz Engineers and Construction
- J., Mafohla, 078 931 1465, Hydra Ark (Sasol Internal)
- Stephan, Vermark, 013 235 9160, Checkers Lydenburg
DECLARATION
I hereby confirm that the information provided in this CV is true and accurate to the best of my knowledge.
Timeline
Assistant Branch Manager
Medirite Plus Pharmacy 168147
04.2026 - Current
Stock Controller
Medirite Plus Lydenburg (162573)
02.2024 - 03.2026
Front-End Controller
Checkers PTY Ltd (050526 Lydenburg)
04.2017 - 02.2024
Back Office Admin Clerk
Checkers PTY Ltd (050526 Lydenburg)
04.2014 - 03.2017
Safety Representative
Hydra Ark (Sasol Internal)
06.2011 - 06.2013
Senior Certificate - undefined
WEM Private School
Basic Ambulance Assistant - undefined
Emergency and Healthcare Training Academy
SHE Representative Certificate - undefined
NOSA