Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Diploma in Office Administration
Timeline
BusinessAnalyst
Gugu Brightness Ntuli

Gugu Brightness Ntuli

Administration Assistant
Durban,KZN

Summary

I am highly motivated, effecient, honest individual who is eager to learn and adapt easily in any working environment, I have an excellent organizational with an outstanding work ethic, excellent in multi-tasking and ability to work well in both team-oriented and self direct environment. My attention to detail and excellent problem-solving skill is to ensure that every office project I work on is done accurately and to the highest possible standard.

Overview

15
15
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Call Centre Agent

CCI
12.2022 - 08.2023
  • Company Overview: Metro Customer Service Call Centre Agent (US)
  • Assisting US customers with queries and resolving them telephonically, providing excellent customer service, billing, technical troubleshooting and opening new accounts.
  • Metro Customer Service Call Centre Agent (US)
  • Reason for leaving: Personal Reasons

Call Centre Agent

MANCOSA Honoris United Universities
10.2021 - 06.2022
  • Company Overview: Student Services Administration Call Centre Agent
  • Assisting students with queries telephonically, emails, online chat, and transfer them to the relevant departments.
  • Providing excellent customer service.
  • Assisting with assessments, exams and timetables.
  • Student Services Administration Call Centre Agent
  • Reason for leaving: Fixed Term Contract.

Data Capturer

Iron Mountain
03.2018 - 09.2019
  • Transfer data from paper to formats into computer files or database systems (Onel & Citrix) using keyboard data recorders or optical scanners.
  • Verify data by comparing to source documents.
  • Negotiate payoff deadlines and payments plan.
  • Reason for leaving: End of Contract.

Administrative Assistant- Nutrition Department

South African Sugar Association
05.2017 - 12.2017
  • Assisting in planning, organizing and managing events.
  • Formatting documents, Distributing company agendas.
  • Preparing and submitting invoices to Finance Department for payments.
  • Assisting Finance team in stocktaking.
  • Minute taking, switchboard operator, filling, assisting with video conferencing teleconferencing as well as Laptop/Projector set up.
  • Raising RFQs using Procurement online, Stationery orders, Claims for Management, Boardroom bookings, Travel arrangements eg. Flights, Accommodation as well as Car hire.

Technical Support Call Centre Agent

KZNslots
12.2010 - 01.2011
  • Taking incoming calls from clients who need help with slots machines.
  • Fixing machines through the system called Zonke Monitoring system.
  • Logging calls to Pastel Payroll for Technicians to attend the unresolved query.
  • Reason for leaving: Retrenched (Company moved to Cape Town)

Front Line Medical Receptionist

Ethekwini Hospital
01.2010 - 12.2010
  • Company Overview: Dr Govender's Rooms
  • Welcoming patients and visitors in person and telephonically.
  • Optimize patient satisfaction, providing time, treatment room utilization by scheduling appointments and Theatre bookings.
  • Dr Govender's Rooms
  • Reason for leaving: Doctor moved to another country.

Front Line Medical Receptionist

City Hospital
09.2008 - 11.2010
  • Company Overview: Joint Medical Holdings
  • Welcoming patients and visitors, Switchboard operator, Optimize patient satisfaction, Providing time, treatment room utilization by scheduling appointments, Theatre bookings and Medical aid authorization.
  • Joint Medical Holdings
  • Reason for leaving: Goal Changed.

Education

Grade 12 - Matric Senior Certificate

Umtapho High School
Durban
01.2000 - 05.2000

1 year Diploma - Office Administration course

Empangeni Commercial College
Empangeni
01.2003 - 05.2003

Skills

Good Customer Service

Personal Information

  • Gender: Female
  • Nationality: South African

Certification

Matric Certificate

Diploma in Office Administration

Microsoft Windows 98 & 2000

Microsoft Word 2000

Microsoft Excel 2000

Microsoft Access 2000

Microsoft Powerpoint 2000

Office Administration

Human Resource Management

Personnel Management

Bookeeping

Marketing Management

Sales Management

Corel wordperfect suite 8

Pastel Accounting VS

Pastel Payroll VS

Microsoft Money 2000

Timeline

Call Centre Agent

CCI
12.2022 - 08.2023

Call Centre Agent

MANCOSA Honoris United Universities
10.2021 - 06.2022

Data Capturer

Iron Mountain
03.2018 - 09.2019

Administrative Assistant- Nutrition Department

South African Sugar Association
05.2017 - 12.2017

Technical Support Call Centre Agent

KZNslots
12.2010 - 01.2011

Front Line Medical Receptionist

Ethekwini Hospital
01.2010 - 12.2010

Front Line Medical Receptionist

City Hospital
09.2008 - 11.2010

Diploma in Office Administration

12-2003

1 year Diploma - Office Administration course

Empangeni Commercial College
01.2003 - 05.2003

Matric Certificate

12-2000

Grade 12 - Matric Senior Certificate

Umtapho High School
01.2000 - 05.2000
Gugu Brightness NtuliAdministration Assistant