Gugu Brightness Ntuli
Administration Assistant
Durban,KZN
Summary
I am highly motivated, effecient, honest individual who is eager to learn and adapt easily in any working environment, I have an excellent organizational with an outstanding work ethic, excellent in multi-tasking and ability to work well in both team-oriented and self direct environment. My attention to detail and excellent problem-solving skill is to ensure that every office project I work on is done accurately and to the highest possible standard.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Call Centre Agent
CCI
12.2022 - 08.2023
- Company Overview: Metro Customer Service Call Centre Agent (US)
- Assisting US customers with queries and resolving them telephonically, providing excellent customer service, billing, technical troubleshooting and opening new accounts.
- Metro Customer Service Call Centre Agent (US)
- Reason for leaving: Personal Reasons
Call Centre Agent
MANCOSA Honoris United Universities
10.2021 - 06.2022
- Company Overview: Student Services Administration Call Centre Agent
- Assisting students with queries telephonically, emails, online chat, and transfer them to the relevant departments.
- Providing excellent customer service.
- Assisting with assessments, exams and timetables.
- Student Services Administration Call Centre Agent
- Reason for leaving: Fixed Term Contract.
Data Capturer
Iron Mountain
03.2018 - 09.2019
- Transfer data from paper to formats into computer files or database systems (Onel & Citrix) using keyboard data recorders or optical scanners.
- Verify data by comparing to source documents.
- Negotiate payoff deadlines and payments plan.
- Reason for leaving: End of Contract.
Administrative Assistant- Nutrition Department
South African Sugar Association
05.2017 - 12.2017
- Assisting in planning, organizing and managing events.
- Formatting documents, Distributing company agendas.
- Preparing and submitting invoices to Finance Department for payments.
- Assisting Finance team in stocktaking.
- Minute taking, switchboard operator, filling, assisting with video conferencing teleconferencing as well as Laptop/Projector set up.
- Raising RFQs using Procurement online, Stationery orders, Claims for Management, Boardroom bookings, Travel arrangements eg. Flights, Accommodation as well as Car hire.
Technical Support Call Centre Agent
KZNslots
12.2010 - 01.2011
- Taking incoming calls from clients who need help with slots machines.
- Fixing machines through the system called Zonke Monitoring system.
- Logging calls to Pastel Payroll for Technicians to attend the unresolved query.
- Reason for leaving: Retrenched (Company moved to Cape Town)
Front Line Medical Receptionist
Ethekwini Hospital
01.2010 - 12.2010
- Company Overview: Dr Govender's Rooms
- Welcoming patients and visitors in person and telephonically.
- Optimize patient satisfaction, providing time, treatment room utilization by scheduling appointments and Theatre bookings.
- Dr Govender's Rooms
- Reason for leaving: Doctor moved to another country.
Front Line Medical Receptionist
City Hospital
09.2008 - 11.2010
- Company Overview: Joint Medical Holdings
- Welcoming patients and visitors, Switchboard operator, Optimize patient satisfaction, Providing time, treatment room utilization by scheduling appointments, Theatre bookings and Medical aid authorization.
- Joint Medical Holdings
- Reason for leaving: Goal Changed.
Education
Grade 12 - Matric Senior Certificate
Umtapho High School
Durban 01.2000 - 05.2000
1 year Diploma - Office Administration course
Empangeni Commercial College
Empangeni 01.2003 - 05.2003
Skills
Good Customer Service
Proactive
Reliable
Work Independently
Problem solving
Communication
Time Management
Easy to adapt
Personal Information
- Gender: Female
- Nationality: South African
Certification
Matric Certificate
Diploma in Office Administration
Microsoft Windows 98 & 2000
Microsoft Word 2000
Microsoft Excel 2000
Microsoft Access 2000
Microsoft Powerpoint 2000
Office Administration
Human Resource Management
Personnel Management
Bookeeping
Marketing Management
Sales Management
Corel wordperfect suite 8
Pastel Accounting VS
Pastel Payroll VS
Microsoft Money 2000
Timeline
Call Centre Agent
CCI
12.2022 - 08.2023
Call Centre Agent
MANCOSA Honoris United Universities
10.2021 - 06.2022
Data Capturer
Iron Mountain
03.2018 - 09.2019
Administrative Assistant- Nutrition Department
South African Sugar Association
05.2017 - 12.2017
Technical Support Call Centre Agent
KZNslots
12.2010 - 01.2011
Front Line Medical Receptionist
Ethekwini Hospital
01.2010 - 12.2010
Front Line Medical Receptionist
City Hospital
09.2008 - 11.2010
Diploma in Office Administration
12-2003
1 year Diploma - Office Administration course
Empangeni Commercial College
01.2003 - 05.2003
Matric Certificate
12-2000
Grade 12 - Matric Senior Certificate
Umtapho High School
01.2000 - 05.2000