GUELLOR KINGOMBE
Cape Town,South Africa
Summary
Resolving a high variety of products and service issues speedily and satisfactorily. Exceeding customer's service needs with energetic followup. Maintaining composure while handling challenging customer demands. Learning new processes from beginning to end.
Currently a Customer Service with 6 + years of experience in providing excellent Customer service, ensuring that clients issues are taken care, also insuring service related & sales queries are attended to and resolved within contracted SLA's whilst providing an exceptional customer service and experience.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Travel Associate
United Airlines
Cape Town, Western Cape
10.2022 - 10.2024
- Booking and reserving flight tickets
- Processing ticket payments and refunds, credits
- Handling complaints and escalation
- Helping clients plan thire trips and ensuring that they are happy and satisfied
- Making it easy for passengers to book thire tickets online
Customer Service Agent
Capita UK
08.2021 - 10.2022
- Handling inbound calls from UK clients with regards to payment related issues
- Setting payment arrangements and taking payments
- Handling complaints and escalations
- Upselling data options
Customer Service Agent
WNS UK
08.2017 - 07.2021
- Acting as first point of contact to clients
- Making sure that customers are always satisfied with our product and services thru inbound calls, emails, chats
- Handling complaint and escalations and also took payments and set payment arraignments
- Making sure KPI's are met according to the company's requirements
Help Desk Agent
Telkom Mobile
01.2015 - 07.2017
- Handling technical related calls, emails, chats
- Dispatching technicians to customers properties for faulty routers
- Completing router setups with new business clients
- Troubleshooting Fibre, ADSL, VoiP and internet related issues
- Raising and closing tickets on Zendesk and Snow (Service Know)
Education
Matric -
Aloe high school
Skills
- Critical observation
- Attention to detail
- Punctuality
- Team Worker
Listening Skills
- Customer Service
- Tech Support
- Commitment to excellence
- Communication skills
Languages
English
Fluent
References
References available upon request.
Timeline
Travel Associate
United Airlines
10.2022 - 10.2024
Customer Service Agent
Capita UK
08.2021 - 10.2022
Customer Service Agent
WNS UK
08.2017 - 07.2021
Help Desk Agent
Telkom Mobile
01.2015 - 07.2017
Matric -
Aloe high school
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