Gregory Tapiwa Gwena
Waiter
Athlone
Summary
Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Waiter
Simon's Restaurant At Groot Constantia
12.2022 - 03.2023
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Front of House Supervisor
The Capital 15 On Orange Hotel & Spa
08.2021 - 11.2022
- Increased efficiency by streamlining Front of House operations and implementing effective time management strategies.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Collaborated with the management team to develop promotional events that attracted new clientele while maintaining existing customer loyalty.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
Head Waiter
Pear Tree Restaurant
11.2017 - 07.2021
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Assisted in menu development by offering valuable insights about popular dishes and ingredients.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant's overall revenue.
Restaurant Waiter
Colcacchio
02.2015 - 10.2017
- Contributed positively to overall workplace culture through proactive communication, problem-solving, and commitment to continuous improvement.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to establishment.
- Addressed guest concerns promptly and professionally, fostering positive dining atmosphere.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma -
Mukai High School
Harare, Zimbabwe 01.2001 - 11.2005
Skills
Food spoilage prevention
Customer Service
Safe Food Handling
Order Management
Menu Recommendations
Hospitality service expertise
Food and beverage pairings
Upselling techniques
Handling Complaints
Strong multitasking
Timeline
Waiter
Simon's Restaurant At Groot Constantia
12.2022 - 03.2023
Front of House Supervisor
The Capital 15 On Orange Hotel & Spa
08.2021 - 11.2022
Head Waiter
Pear Tree Restaurant
11.2017 - 07.2021
Restaurant Waiter
Colcacchio
02.2015 - 10.2017
High School Diploma -
Mukai High School
01.2001 - 11.2005