Gregory Lebohang Makhoebane
Head Waiter/Floor Manager
Pretoria
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Head Waiter/Floor Manager
Vovo Telo Loftus Park
Pretoria, South Africa
03.2018 - Current
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Cashier
KFC
Bloemfontein, Free State
01.2016 - 12.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
Petrol Attendant
Engen 1 Stop
Bloemfontein, FS
01.2015 - 11.2015
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Matric -
Le-Reng Secondary
Ladybrand, Manyatseng 01.2007 - 12.2009
Skills
Team leadership skills
Organization and prioritization skills
Polite communication skills
Customer service skills
Strong attention to detail
Store improvement skills
Timeline
Head Waiter/Floor Manager
Vovo Telo Loftus Park
03.2018 - Current
Cashier
KFC
01.2016 - 12.2016
Petrol Attendant
Engen 1 Stop
01.2015 - 11.2015
Matric -
Le-Reng Secondary
01.2007 - 12.2009