GREGORY KAGISO KGAOGELO NKHOMA
Treasury Clerk
PRETORIA,GAUTENG
Summary
Industrious financial retail banking professional aiming to secure a role within dynamic team. Offering 5+ years of experience in the financial landscape with success in Treasury management, transactional processing, Cash device management, account management and fraud prevention. Holder of an accounting sciences certificate, eager to acquire more experience in the finance industry. offering 3+ years working with cash devices (ATM and TCR) this entails basic troubleshooting, Jammed poor quality notes removal and fraud prevention and schooling clients on cautious banking, replenishing statement and receipt papers, escalating complex errors outside mandate and reconciling accounts and cash through journals and balancing processes.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
ATM Custodian.
Absa bank limited.
Pretoria, Gauteng
02.2020 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Eliminated downtime and maximized revenue by providing top project quality currency control.
- Replenished and dispensed ATM monies within limits daily.
- Cleared money jams on GBRU and traditional dispensers and escalating repeat errors to technicians within SLA.
- Religiously blew ATM mechanics and cases to clear dust and maintain service levels.
- Replenished ATM statements and receipt levels minimal paper outs resulting in less complaints.
- Kept adequate track of access register for technicians who assisted with mechanical faults to assist with call backs and audits.
- Worked flexible hours; weekend, and holiday shifts.
- Advanced knowledge handling GBRU and traditional ATMs.
- Accurately reconciled jammed notes with ATM claims to refund clients within agreed SLA.
- Balanced ATMs at start of each week to reconcile physical cash and journals passed.
- Identified elements inducting ATM fraud and escalated to management.
- Developed techniques and assisted ATM claims process by identifying potential fraudulent claims using risk indicators.
- Delivered schooling to clients using our domestic ATMS daily about fraud indicators and suspicious behaviors and patterns.
Treasury Clerk.
Absa Bank Limited.
Pretoria, Gauteng
08.2016 - Current
- Conducted foreign transactions CBI western union and purchased foreign banknotes from customers applying SARB balance of payments accurately.
- Managed branch main safe with daily average of R1 500 000
- Completed various transactions scrutinizing customer identification documents (foreign and Local). exercising relevant KYC and A
- Completed highly accurate, high-volume money counts both manual and machine-driven approaches minimizing shortages and surpluses.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets and fraud.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Checked amount details and fraud markers for transaction papers such as checks and cash.
- Replenished, dispensed via cash and journals and maintained 13 cash devices, 4 TCR and 9 ATMs. (4 Sanitation and cleaning.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Bolstered understanding of banking products and services by enrolling in available training classes.
- Reconciled cash drawer and resolved discrepancies daily resulting in minimum shortages and surpluses.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
- Strengthened financial management processes to bring errors to near-zero in reporting, daily.
- Developed advanced product knowledge to share current information while generating and delivering products to clients.
- Performed checks on customer accounts and authorized transactions after authenticating and verifying presented quotes.
- Monitored social media and online sources for industry trends.
- Effectively communicated with clients about banking needs and kept updated, detailed and accurate source documents.
- Verified deposits, rectified discrepancies and processed journals on bank accounts to ensure balancing of the cash control and cash in transit accounts.
- Prepared month end recons timeous without errors.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from syndicate associates, protecting company reputation and maintain a loyal client base.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Worked within company cash limits and policies while meeting client cash and device cash requirements according to trend analysis.
- Updated CIT and treasury accounts daily to maintain reconcile ordering and clearing invoices. e.g CIT, COH and ATM deposit suspense.
- Printed daily listing for treasury and ATM and processed journals to reconcile discrepancies and escalated findings to management.
- Holder of supervisors mandate.
- Adhered to social distancing protocols and wore mask or face shield.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Branch Migration Officer.
Absa Bank Limited
Pretoria, Gauteng
07.2019 - 12.2019
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Tasked with introducing rigid client base to Absa banking app and benefits of self service to assist in increasing ATM revenue to improve branch scorecard.
- Interacted with customers on how to transact online cautiously by ensuring apps are consistently updated.
- Successfully collaborated with customer service and tellers to enhance customer digital experience.
- 6 months in Ad Hoc role I achieved 30% increase in digital and self service functions for branch.
Education
Higher Certificate (NQF 5) - Accounting Sciences
University of South Africa
Pretoria 02.2018 - 11.2019
Higher Certificate (NQF 5) - Fundamentals of Banking And Risk Management.
University Of South Africa
Pretoria 02.2016 - 11.2016
Skills
SLA fulfillment
Attributes
- Collaboration.
- Flexible.
- Focused.
- Productive.
- Patient.
- Insightful.
- Punctual.
References
Mrs. GN. Tshabalala (Specialist Manager).
Contact: 012 319 5210 / 079 766 1818 -
Email: Shabalala.gift@absa.africa
I am currently working under her supervision in the teller department.
Mrs . VB. Legoale (Customer Service hosting manager)
Contact: 012 319 5252 / 082 394 0788-
Email: Victoria.mb@absa.africa
Thabo Sehume (2016- current).
Timeline
ATM Custodian.
Absa bank limited.
02.2020 - Current
Branch Migration Officer.
Absa Bank Limited
07.2019 - 12.2019
Higher Certificate (NQF 5) - Accounting Sciences
University of South Africa
02.2018 - 11.2019
Treasury Clerk.
Absa Bank Limited.
08.2016 - Current
Higher Certificate (NQF 5) - Fundamentals of Banking And Risk Management.
University Of South Africa
02.2016 - 11.2016
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