Grant Refagan Eiman
Customer Service Expert
Cape Town,WC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Service Advisor
TravelStart (SafariNow)
01.2019 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with team members to stay up to date with company policies, complete accurate orders, and resolve item issues.
Customer Service, Quality Assurance
WNS Global Services (British Gas Business)
1 2012 - 1 2015
- Promoted a culture of continuous improvement by encouraging team members to share ideas for enhancing the quality of customer interactions.
- Delivered presentations on findings from data analyses, highlighting areas where improvements could be made while also celebrating successes within the team or department.
- Produced detailed and relevant reports for use in making business decisions.
- Increased first-call resolution rates by closely examining call recordings, pinpointing inefficiencies, and suggesting solutions.
Lead Generator
Mango5 (Hootcall)
01.2015 - 01.2019
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Conducted competitive analysis to understand market trends effectively, allowing the company to stay ahead of competitors when generating leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Stayed up-to-date on best practices in lead generation strategies by participating in industry forums and engaging with thought leaders, continuously improving personal performance.
Education
Mondale High School
Skills
Customer Service expert
undefinedOccupational History
- WNS Global Services (British Gas Business), 2012, 2015, Customer Service, Quality Assurance, Moegamat Judaar, 076 855 9747
- Mango5 (Hootcall), 2015, 2019, Lead Generator, Natheer Adams, 062 032 4575
- TravelStart (SafariNow), 2019, Current, Customer Service Advisor, Yvonne Matambo, 071 626 3116
Personal Information
- ID Number: 910207 5072 08 7
- Age: 33
- Date of Birth: 02/07/91
- Gender: Male
- Nationality: South African
- Religion: Catholic
Timeline
Customer Service Advisor
TravelStart (SafariNow)
01.2019 - Current
Lead Generator
Mango5 (Hootcall)
01.2015 - 01.2019
Customer Service, Quality Assurance
WNS Global Services (British Gas Business)
1 2012 - 1 2015
Mondale High School
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