History of the world
Grant Wright
Operations
Cape Town,Western Cape
Summary
Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Results-oriented business leader with more than 16 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Forward-thinking Technical Manager with extensive knowledge of Business Operations. Known for success in Service, Property Management, Retail and Construction industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Operations Manager
WIS Integrated Services
Cape Town, Western Cape, Cape Town, 7570
07.2014 - Current
- Recruited, hired, mentored and trained 6 staff on business procedures, policies, duties and customer care methods.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class.
- Supervised 6 employees on shift, overseeing efficiency of productivity and technical installations and maintenance.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Regional Operations Manager
RoyalServe
Cape Town, Cape Town, Western Cape
09.2012 - 04.2014
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Devised processes to boost long-term business success and increase profit levels.
- Traveled to over 7 locations per week to manage each store and perform reviews of individual managers and employees.
- Suggested corrective services to handle customer complaints.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Trained new employees on proper protocols and customer service standards.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
National Technical Manager
Rentokil-Initial
Cape Town, Cape Town, Western Cape
04.2008 - 07.2012
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Served customers and followed outlined steps of service.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed team of 87 employees, overseeing hiring, training, and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Worked flexible hours; night, weekend, and holiday shifts.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Oversaw daily operations to ensure high levels of productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Received and processed stock into inventory management system.
- Managed on-site evaluations, internal audits and customer surveys.
- Carried out day-day-day duties accurately and efficiently.
National Technical Manager
Rentokil Initial
Johannesburg, Gauteng
11.1997 - 04.2005
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Served customers and followed outlined steps of service.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed team of 105 employees, overseeing hiring, training, and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Worked flexible hours; night, weekend, and holiday shifts.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Oversaw daily operations to ensure high levels of productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Received and processed stock into inventory management system.
- Managed on-site evaluations, internal audits and customer surveys.
- Carried out day-day-day duties accurately and efficiently.
Education
No Degree - Business Management
Damelin College Randburg
Randburg, Gauteng 01.2002 - 05.2002
Skills
Supply Chain Management
undefinedAccomplishments
- Reduced operational expenses by 2.1% by streamlining branch operations.
- Promoted to National Technical Manager after 4 years with the company.
- Reduced lost workdays and recordable incidents to by implementing a safety awareness program.
- Increased company market share by in just months introducing new product range through continued Research & Development. Designed new products, developed tooling for products, product manufacture, infield testing, approval of product, compile sales materials in conjunction with AD company
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 18 staff members.
Interests
Russia
National Geographic
World News
Timeline
Operations Manager
WIS Integrated Services
07.2014 - Current
Regional Operations Manager
RoyalServe
09.2012 - 04.2014
National Technical Manager
Rentokil-Initial
04.2008 - 07.2012
No Degree - Business Management
Damelin College Randburg
01.2002 - 05.2002
National Technical Manager
Rentokil Initial
11.1997 - 04.2005
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