Hi, I’m
Grant Snyder
IT Support
Bellville,WC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at assisting both end users and decision makers within the business model.
Overview
25
years of professional experience
Work History
Electronic Confluence
IT SUPPORT / ACCOUNT MANAGER
01.2024 - Current
Job overview
- Desktop and remote support WIN OS, MAC OS, O365, Google WS
- Maintaining users and AD and Google accounts
- PC, printer, AV Hardware & Software installations & support
- Managing key accounts, sales and projects
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully maintaining positive relationships with all parties involved.
PREMIER HOTELS
IT TECHNICIAN
03.2023 - 12.2023
Job overview
- Desktop and remote support WIN10, O365, Google workspace
- Maintaining users and AD and Google accounts
- PC, printer, AV Hardware & Software installations & support
- Managing call assignments and helpdesk application
- Stock management, Preparing disposal of stock
PLATINUM POS
SUPPORT TECHNICIAN
12.2022 - 03.2023
Job overview
- Desktop and remote support WIN10, WIN7 Office365
- POS Hardware & Software installations & support
- Training of Clients onsite
- Completing and Managing call assignments
- Stock management, Preparing disposal of stock
ONE & ONLY CT
IT ADMINISTRATOR
02.2022 - 11.2022
Job overview
- Desktop and remote support WIN10, Office365
- Server reboots and troubleshooting
- IPhone, iPod and iPad setups
- Hardware and software maintenance, support and faultfinding
- Network Cabling, Wi-Fi & hardware infrastructure support
- Avaya telephone setup and support
- Micros / Simphony / POS support for hotel
- Door locking system interface support, Vingcard
- Updating training manuals and guides
- Forming part of standby roster for region
- Completing and Managing call assignments
- Active directory and user management
- Assisting users and guests with IT related queries
- Stock management, updating of asset registers
- Preparing disposal of replenished stock
- Daily server room environment checks
STOWE HOLDINGS
FIELD SERVICES TEAM LEADER
02.2021 - 01.2022
Job overview
- Resource management for Deploying coordinating technicians for project or maintenance work
- Managing standby rosters
- Vehicle, stock & PPE reports for technicians
- Conducting weekly & monthly safety & team talk
- Signing off all new installations by team
- Vetting overtime, travel, petty cash & credit card recons
- FNB support for pin pads, networks, AP, installs
- Managing call assignments and SLA’s and reporting
- Maintaining training documents, managing and accessing training needs and documenting all completed training
- Conducting engineer and technician assessments
- Dealing with management and staff at all levels
TSOGOSUN
IT SYSTEMS SUPPORT
11.2012 - 12.2020
Job overview
- Desktop and remote support WIN7 WIN10, Office365
- Server reboots and troubleshooting
- Hardware and software maintenance, support & fault finding
- Network Cabling and hardware infrastructure support
- Assisting Project and resource management where required
- Avaya telephone setup and support
- Micros / Simphony / POS support for hotels
- Door locking system interface support, Vingcard , SafLok, Onity
- Drawing up of training manuals and documents
- Managing standby roster for region
- Completing and Managing call assignments
- Active directory and user management
- Working with contractors and clients at all levels
- Training staff where required by the company
- Stock management, updating of asset registers for disposal or replenishment stock
- Liaising with ITSM regularly regarding all IT related issues, projects, installations pertaining to region
- Drawing up reports for backup systems
- Assessing and monitoring the environment with proactive maintenance
SPINNAKER - ARCH
SOFTWARE TRAINER
02.2012 - 05.2012
Job overview
- Software trainer to new and existing clients and staff on the ARCH POS software & the implementation & operating of the software
- Assisting with new installations
- Assisting with stock takes and various clients
- Managing training rosters and training documents
STOWE HOLDINGS
SENIOR SYSTEMS ENGINEER / TEAM LEADER
12.2006 - 01.2012
Job overview
- Onsite support to Fuel companies (BP, Shell, ENGEN, Caltex, PUMA) locally and in Africa
- Forecourt POS installations and maintenance
- Site meetings with vendors and other contractors
- Pump board and comms diagnostics, replacement of pump interface equipment and fault finding
- Managing standby, overtime and mileage for other technicians / engineers assigned to my team
- Vehicle and stock management for technicians
- Signing off all new installations by team
- Training of staff and clients on software rolled out and supported by the company
- Assisting R&D with new implementations and testing
- Assisting Project and resource management
- Managing call assignments and SLA’s
- Drawing up reports for all calls and SLA targets
- Creating training documents, managing and accessing training needs, documenting all completed training
- Dealing with contractors and clients at all levels
- Support to all other regions locally and in Africa
WORKSKILLS RESOURCES
TRAINER
1 2004 - 1 2006
Job overview
- Training computer literacy to WCED Teachers
A+ COMPUTER TRAINING STUDIOS
TRAINER
01.2004 - 01.2006
Job overview
- A+ & N+ PC technician course trainer
- Drawing up of training materials and schedules
- Setting up Exams and assessments
- Practical training and evaluations thereof
Education
Kasselsvlei Comprehensive High
Grade 10 from English HG, Afrikaans HG, Mathematics, Science, Electricians Work, Technical Drawings
Wingfield Technical College
N1 – N4 from Electronics, Mathematics, Industrial Electronics, Logic Systems
Computer Consortium
from A+ & N+ PC Technician
Cape Peninsula University of Technology
from Train the Trainer, Training and document skills, course layout, Presentations of training materials, assessing skills
Torque IT
from WINDOWS 8 Maintaining, Configuration and troubleshooting
Pink Elephant
from ITIL Foundation V3
Udemy
from Active directory _ Group policy Lab, IT Management communication and motivation, IT Management essential principles and skills, IT Project Management for beginners, Windows Server 2012 System Administration
Skills
Account Management
Teamwork and Collaboration
Account development
Customer Service
Customer Relationships
Client Relationship Building
IT support
Problem-solving abilities
Stock management
Point of sale operation
Team Leadership
Transport
Code 08
References
- STOWE HOLDINGS, Maveshan Tandree, CEO, 082 850 5319, vesh@stowe.co.za
- TSOGOSUN, Terry- Anne Graham, IT General Manager, 082 457 2106, terryanne.graham@tsogosun.com
- ONE & ONLY CT, Johan Wessels, IT Assistant Manager, 082 380 1997, johan.wessels@oneandonlycapetown.com
Personal Information
- Married
- Dependents: 3
- Date of Birth: 01/21/80
- Nationality: South African Citizen
Timeline
IT SUPPORT / ACCOUNT MANAGER
Electronic Confluence
01.2024 - Current
IT TECHNICIAN
PREMIER HOTELS
03.2023 - 12.2023
SUPPORT TECHNICIAN
PLATINUM POS
12.2022 - 03.2023
IT ADMINISTRATOR
ONE & ONLY CT
02.2022 - 11.2022
FIELD SERVICES TEAM LEADER
STOWE HOLDINGS
02.2021 - 01.2022
IT SYSTEMS SUPPORT
TSOGOSUN
11.2012 - 12.2020
SOFTWARE TRAINER
SPINNAKER - ARCH
02.2012 - 05.2012
SENIOR SYSTEMS ENGINEER / TEAM LEADER
STOWE HOLDINGS
12.2006 - 01.2012
TRAINER
A+ COMPUTER TRAINING STUDIOS
01.2004 - 01.2006
Wingfield Technical College
N1 – N4 from Electronics, Mathematics, Industrial Electronics, Logic Systems
Computer Consortium
from A+ & N+ PC Technician
Cape Peninsula University of Technology
from Train the Trainer, Training and document skills, course layout, Presentations of training materials, assessing skills
Torque IT
from WINDOWS 8 Maintaining, Configuration and troubleshooting
Pink Elephant
from ITIL Foundation V3
Udemy
from Active directory _ Group policy Lab, IT Management communication and motivation, IT Management essential principles and skills, IT Project Management for beginners, Windows Server 2012 System Administration
TRAINER
WORKSKILLS RESOURCES
1 2004 - 1 2006
Kasselsvlei Comprehensive High
Grade 10 from English HG, Afrikaans HG, Mathematics, Science, Electricians Work, Technical Drawings