Overview
Work History
Skills
Timeline
Generic

Grant Mapstone

Storeman/Technical
Pietermaritzburg

Overview

13
13
years of professional experience

Work History

Storeman/Technical Assistant

Industrial and Chainsaw
Pietermaritzburg
11.2019 - Current
  • Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
  • Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
  • Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
  • Demonstrated proficiency in operating a range of equipment, including riding mowers, push mowers, and zero-turn mowers.
  • Diagnostics testing and repairs to robotic and battery lawnmowers, chainsaw and brush cutters.

Technical Assistant

Husqvarna South Africa
Pietermaritzburg
09.2012 - 03.2019
  • Provided technical guidance and support to end users and dealers.
  • Updated supervisor on status of projects.
  • Maintained knowledge support base regarding equipment warranties and repair needs.
  • Liaised with customers, communicating and resolving problems and concerns.
  • Increased customer satisfaction by efficiently resolving technical issues.
  • Provided comprehensive technical support, ensuring minimal operational disruptions.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Processed claim paperwork and followed up on missing information to complete processing.

Skills

Warehouse organization

Timeline

Storeman/Technical Assistant

Industrial and Chainsaw
11.2019 - Current

Technical Assistant

Husqvarna South Africa
09.2012 - 03.2019

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Grant MapstoneStoreman/Technical