Grant Mapstone
Storeman/Technical
Pietermaritzburg
Summary
Experienced Technical Assistant successful handling problems and determining optimal solutions. Good documentation and reporting skills with solid understanding of customer, team and vendor relations.
Experienced with inventory management, warehouse operations, and logistics coordination. Utilizes organizational skills and attention to detail to maintain efficient storage systems and accurate stock records. Track record of ensuring safety compliance and supporting team collaboration.
Overview
13
13
years of professional experience
Work History
Storeman/Technical Assistant
Industrial and Chainsaw
Pietermaritzburg
11.2019 - Current
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
- Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Demonstrated proficiency in operating a range of equipment, including riding mowers, push mowers, and zero-turn mowers.
- Diagnostics testing and repairs to robotic and battery lawnmowers, chainsaw and brush cutters.
Technical Assistant
Husqvarna South Africa
Pietermaritzburg
09.2012 - 03.2019
- Provided technical guidance and support to end users and dealers.
- Updated supervisor on status of projects.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Liaised with customers, communicating and resolving problems and concerns.
- Increased customer satisfaction by efficiently resolving technical issues.
- Provided comprehensive technical support, ensuring minimal operational disruptions.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Processed claim paperwork and followed up on missing information to complete processing.
Education
M L Sultan Secondary School
PietermaritzburgSkills
Warehouse organization
Timeline
Storeman/Technical Assistant
Industrial and Chainsaw
11.2019 - Current
Technical Assistant
Husqvarna South Africa
09.2012 - 03.2019
M L Sultan Secondary School
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