Grant Mapstone
Storeman/Technical
Pietermaritzburg
Overview
13
13
years of professional experience
Work History
Storeman/Technical Assistant
Industrial and Chainsaw
Pietermaritzburg
11.2019 - Current
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
- Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Demonstrated proficiency in operating a range of equipment, including riding mowers, push mowers, and zero-turn mowers.
- Diagnostics testing and repairs to robotic and battery lawnmowers, chainsaw and brush cutters.
Technical Assistant
Husqvarna South Africa
Pietermaritzburg
09.2012 - 03.2019
- Provided technical guidance and support to end users and dealers.
- Updated supervisor on status of projects.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Liaised with customers, communicating and resolving problems and concerns.
- Increased customer satisfaction by efficiently resolving technical issues.
- Provided comprehensive technical support, ensuring minimal operational disruptions.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Processed claim paperwork and followed up on missing information to complete processing.
Skills
Warehouse organization
Stock management
Paperwork management
Customer service
Storeroom maintenance
Stock control
Supply chain
Technical guidance
Product research
Technical diagnosis
Mechanical skills
Diagnostics procedures
Tech support
Problem-solving abilities
Self motivation
Attention to detail
Timeline
Storeman/Technical Assistant
Industrial and Chainsaw
11.2019 - Current
Technical Assistant
Husqvarna South Africa
09.2012 - 03.2019