Grant Mapstone
Storeman/Technical
Pietermaritzburg
Overview
13
13
years of professional experience
Work History
Storeman/Technical Assistant
Industrial and Chainsaw
Pietermaritzburg
11.2019 - Current
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
- Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Demonstrated proficiency in operating a range of equipment, including riding mowers, push mowers, and zero-turn mowers.
- Diagnostics testing and repairs to robotic and battery lawnmowers, chainsaw and brush cutters.
Technical Assistant
Husqvarna South Africa
Pietermaritzburg
09.2012 - 03.2019
- Provided technical guidance and support to end users and dealers.
- Updated supervisor on status of projects.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Liaised with customers, communicating and resolving problems and concerns.
- Increased customer satisfaction by efficiently resolving technical issues.
- Provided comprehensive technical support, ensuring minimal operational disruptions.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Processed claim paperwork and followed up on missing information to complete processing.
Skills
Warehouse organization
Timeline
Storeman/Technical Assistant
Industrial and Chainsaw
11.2019 - Current
Technical Assistant
Husqvarna South Africa
09.2012 - 03.2019
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