Grant Majoor
Sales
Cape Town
Summary
Dynamic Office Administrator with a proven track record at The Car Agency, excelling in customer engagement and office administration. Leveraged leadership and computer skills to enhance operational efficiency, achieving significant improvements in customer satisfaction and productivity. Expert in business planning and problem resolution, fostering teamwork, and driving business growth through strategic planning and meticulous document management.
Overview
5
5
years of professional experience
Work History
Office Administrator
The Car Agency
Cape Town
10.2019 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including direct sales to clients and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used sales experience, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction. - I was often given the basics and told to formulate a plan (example creating a well researched business model)
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
No Degree - DTP
Cybertech
Durban 02.2024 - 02.1999
High School Diploma -
Glenwood High School
Durban 01.2024 - 10.2024
Skills
Administrative Support
Customer Engagement- Sold cars and assisted closing asscoiates deals
Email handling
Office Administration - Fi
Leadership and supervision
Business Administration- Everything from dealing with service providers, banks, negotiating better rates from ,sourcing vehicles for stock
Problem Resolution - I would often be asked to step in and assist resolve disputes, if any arose
Business Planning - Creating entire business proposal with projections and risk analysis
File Maintenance- Both hard copy and digital
Document Management- Making sure documents were signed off and filed or email appropriately
Teamwork and Collaboration
Processing expenses - From managing all operating expenses to being entrusted to purchase cars/pay clients
Booking travel
Computer Skills - Word, Adobe Acrobat, Outlook
Timeline
No Degree - DTP
Cybertech
02.2024 - 02.1999
High School Diploma -
Glenwood High School
01.2024 - 10.2024
Office Administrator
The Car Agency
10.2019 - Current
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