Grant Incendiario
General Manager
JHB,NW
Summary
Dedicated and service-focused general manager committed to providing exceptional customer experiences that foster loyalty and drive repeat business. Skilled in orchestrating the efficient utilization of resources to effectively handle operational demands. A passionate sales leader with a strong ability to make sound judgments, plan strategically, and excel in interpersonal communication.
Overview
21
21
years of professional experience
Work History
General Manager
Henkel
11.2023 - Current
- Drives sub-regional / local execution of SBU / BU strategy to achieve agreed KP and TP targets, incl. full P&L responsibility
- Regularly reviews progress against targets country / cluster / segment and develops plans to address deviations
- Ensures accurate rolling forecast, annual business plan (KP) and long-term strategic plan (TP
- Represents BU in sub-region/country, local Henkel ExCom and coordinates interface topics with Henkel locally (internally and externally)
- Identifies local synergies, shares BDP across SBUs and leverages scale
- Acts as responsible for governance and legal obligations, and coordinates sub-regional / country administrative / back-office topics
- Coaches, aligns and enhances collaboration between local SBUs and local cross-SBU functions, moderates in case of conflicts
- Plans and organizes sub-regional / local resources (people, capacity, investments) to ensure target achievement
- Drives culture – creates and shapes an innovative, collaborative, and inspiring working culture
- Drives customer relations and strong operations
- Sets up local cross-SBU business processes locally aligned with BU strategy and implements BU transformation programs locally
- Develops structures and processes to empower sub-region / country to reach goals, e.g. handles and optimizes local infrastructure topics.
- Supports M&A locally incl. integration
National Sales Manager
Henkel
09.2018 - 11.2023
- Responsible for total turnover objectives for all Henkel Consumer Brands
- Responsible for the management and development of sales reps per region / area
- Implementation of growth strategy per brand
- Working with supply chain to forecast appropriate levels of stock per product
- Management & implementation of CRM systems
- Ensure planning & implementing of new launches and promotions.
- Providing all business / sales rep related monthly reports to management
- Ensuring sales division remains compliant and in line with corporate standards
- Ensuring brand objectives are met (Commercial and Marketing).
- Implementing of Global Sales Excellence per sales rep
- All other Administration and approvals for day-to-day operations
- Assisting / handling e-commerce related topics within organization
- Develop and execute e-com initiatives together with Global Sales
- Maintaining Client Relations
- Collaboration with sales team and Finance department for client collections
Key Account Manager
Henkel
07.2017 - 08.2018
- Sale of Henkel Consumer Brands within Key Accounts through weekly / monthly sales calls
- Responsible for the management and servicing of Key Accounts
- Responsible for building client relationships – new and existing
- Responsible for organic growth within Key Accounts
- Management of client stock levels
- Ensuring, planning and implementing of new launches and promotions
- Providing monthly reports to management on Competitor & trade activity
- Following up on potential Key Accounts through weekly / monthly visits to clients
- Constant upkeep on competitive products and brands
- Ensuring brand objectives are met (Commercial and Marketing)
- Field Work which includes Sales Rep accompaniment & assessment
- Implementing of Global Sales platform with sales team
- Signing of trade agreements
- All other Administration required by management
- Assisting / handling e-commerce related topics within organization
- Develop and share e-com intelligence with Global sales and organization
- Develop and execute e-com initiatives together with Global Sales
- Report and Monitor best practices & opportunities etc to Global Sales
- Assist / manage Key e-commerce clients.
Area Manager
L’Oréal South Africa (A.C.D)
02.2015 - 06.2017
- Sales of the Vichy products
- Responsible for the management and servicing key accounts such as Dischem, Foschini, Clicks and Edgars
- As well as pharmacies
- Responsible for management of the South and East Rand Areas
- Managing a team of Dermo advisors
- Management and servicing accounts
- Building sales and business accounts
- Responsible for client relationships – new and existing
- Training therapists to ensure product knowledge
- Providing monthly reports to management
- Creating weekly planners
- Following up on potential clients - Weekly / monthly visits to clients
- Management of Client stock levels
- Ensuring, planning and implementing launches and promotions
- Constant upkeep on competitive products and brands
- Providing refresher training or training on new products
- Communication and regular meeting with management
- Responsible for the Sell in and Sell out of Products
- Ensuring brand objectives are met (Commercial and Marketing)
- All Administration required.
Sales Consultant
L’Oréal South Africa (P.P.D)
03.2008 - 02.2015
- Sales for Professional Products Division (L'Oréal, Redken & Pureology)
- Management and servicing accounts
- Responsible for management of the South and East Rand Areas
- Building sales and business accounts
- Responsible for client relationships – new and existing
- Training salon staff to ensure product knowledge
- Providing monthly reports to management
- Creating weekly planners
- Cold calling on new salons
- Following up on potential clients - Weekly / monthly visits to clients
- Management of Client stock levels
- Ensuring, planning and implementing launches and promotions
- Constant upkeep on competitive products and brands
- Providing refresher training or training on new products
- Communication and regular meeting with management
- Responsible for sell in target
- Responsible for managing Key Accounts
- Ensuring brand objectives are met (Commercial and Marketing)
- All Administration required.
Financial Planner
Accredo Financial Solutions / Envestpro Financial Services
12.2004 - 02.2008
- Responsible for the sales of the Insurance plans
- Responsible for the management and services to new and existing clients
- Ensured the growth of new clientele from business leads
- All administration, documents and signed offers are completed
- Meeting with Management to update and provide reports.
National Sales Manager
Sleeper Couch Company
12.2003 - 11.2004
- Sales
- Sourcing new clients
- Managing of existing clients
- Co-ordination and liaison of Sales Team
- Overseeing the production on the factory floor
- Debt collections
- Administration
- Calling on Customers
- Handling of complaints.
Education
Secondary Education -
The Hills High School
Generic Management (National Cert.) - undefined
Henkel
Mastering Team Management - undefined
L’Oreal
Managing Poor Performance - undefined
L’Oreal
Transition to Team Management - undefined
L’Oréal
Sales Academy - undefined
L’Oréal
Liberty Life (RFP1) - undefined
Liberty
Skills
Operations Management
Customer Relationship Management
Performance Improvement
Customer Retention
Leadership and team building
Workflow Planning
Staff Motivation
Problem Resolution
Interpersonal Skills
Administrative Skills
Sales Analysis
Sales Team Development
Names
Grant
Residentialarea
Sunnyridge
Driverlicense
Yes
Availability
2 Calendar Months
Personal Information
- Date of Birth: 04/20/77
- Gender: Male
- Nationality: South African
Hobbies
- Gym
- Cooking
- Health & fitness
- Golf
- Meditation
Timeline
General Manager
Henkel
11.2023 - Current
National Sales Manager
Henkel
09.2018 - 11.2023
Key Account Manager
Henkel
07.2017 - 08.2018
Area Manager
L’Oréal South Africa (A.C.D)
02.2015 - 06.2017
Sales Consultant
L’Oréal South Africa (P.P.D)
03.2008 - 02.2015
Financial Planner
Accredo Financial Solutions / Envestpro Financial Services
12.2004 - 02.2008
National Sales Manager
Sleeper Couch Company
12.2003 - 11.2004
Secondary Education -
The Hills High School
Generic Management (National Cert.) - undefined
Henkel
Mastering Team Management - undefined
L’Oreal
Managing Poor Performance - undefined
L’Oreal
Transition to Team Management - undefined
L’Oréal
Sales Academy - undefined
L’Oréal
Liberty Life (RFP1) - undefined
Liberty