Grant Incendiario
General Manager
JHB,NW
Summary
Dedicated and service-focused general manager committed to providing exceptional customer experiences that foster loyalty and drive repeat business. Skilled in orchestrating the efficient utilization of resources to effectively handle operational demands. A passionate sales leader with a strong ability to make sound judgments, plan strategically, and excel in interpersonal communication.
Overview
21
21
years of professional experience
Work History
General Manager
Henkel
11.2023 - Current
- Drives sub-regional / local execution of SBU / BU strategy to achieve agreed KP and TP targets, incl. full P&L responsibility
- Regularly reviews progress against targets country / cluster / segment and develops plans to address deviations
- Ensures accurate rolling forecast, annual business plan (KP) and long-term strategic plan (TP
- Represents BU in sub-region/country, local Henkel ExCom and coordinates interface topics with Henkel locally (internally and externally)
- Identifies local synergies, shares BDP across SBUs and leverages scale
- Acts as responsible for governance and legal obligations, and coordinates sub-regional / country administrative / back-office topics
- Coaches, aligns and enhances collaboration between local SBUs and local cross-SBU functions, moderates in case of conflicts
- Plans and organizes sub-regional / local resources (people, capacity, investments) to ensure target achievement
- Drives culture – creates and shapes an innovative, collaborative, and inspiring working culture
- Drives customer relations and strong operations
- Sets up local cross-SBU business processes locally aligned with BU strategy and implements BU transformation programs locally
- Develops structures and processes to empower sub-region / country to reach goals, e.g. handles and optimizes local infrastructure topics.
- Supports M&A locally incl. integration
National Sales Manager
Henkel
09.2018 - 11.2023
- Responsible for total turnover objectives for all Henkel Consumer Brands
- Responsible for the management and development of sales reps per region / area
- Implementation of growth strategy per brand
- Working with supply chain to forecast appropriate levels of stock per product
- Management & implementation of CRM systems
- Ensure planning & implementing of new launches and promotions.
- Providing all business / sales rep related monthly reports to management
- Ensuring sales division remains compliant and in line with corporate standards
- Ensuring brand objectives are met (Commercial and Marketing).
- Implementing of Global Sales Excellence per sales rep
- All other Administration and approvals for day-to-day operations
- Assisting / handling e-commerce related topics within organization
- Develop and execute e-com initiatives together with Global Sales
- Maintaining Client Relations
- Collaboration with sales team and Finance department for client collections
Key Account Manager
Henkel
07.2017 - 08.2018
- Sale of Henkel Consumer Brands within Key Accounts through weekly / monthly sales calls
- Responsible for the management and servicing of Key Accounts
- Responsible for building client relationships – new and existing
- Responsible for organic growth within Key Accounts
- Management of client stock levels
- Ensuring, planning and implementing of new launches and promotions
- Providing monthly reports to management on Competitor & trade activity
- Following up on potential Key Accounts through weekly / monthly visits to clients
- Constant upkeep on competitive products and brands
- Ensuring brand objectives are met (Commercial and Marketing)
- Field Work which includes Sales Rep accompaniment & assessment
- Implementing of Global Sales platform with sales team
- Signing of trade agreements
- All other Administration required by management
- Assisting / handling e-commerce related topics within organization
- Develop and share e-com intelligence with Global sales and organization
- Develop and execute e-com initiatives together with Global Sales
- Report and Monitor best practices & opportunities etc to Global Sales
- Assist / manage Key e-commerce clients.
Area Manager
L’Oréal South Africa (A.C.D)
02.2015 - 06.2017
- Sales of the Vichy products
- Responsible for the management and servicing key accounts such as Dischem, Foschini, Clicks and Edgars
- As well as pharmacies
- Responsible for management of the South and East Rand Areas
- Managing a team of Dermo advisors
- Management and servicing accounts
- Building sales and business accounts
- Responsible for client relationships – new and existing
- Training therapists to ensure product knowledge
- Providing monthly reports to management
- Creating weekly planners
- Following up on potential clients - Weekly / monthly visits to clients
- Management of Client stock levels
- Ensuring, planning and implementing launches and promotions
- Constant upkeep on competitive products and brands
- Providing refresher training or training on new products
- Communication and regular meeting with management
- Responsible for the Sell in and Sell out of Products
- Ensuring brand objectives are met (Commercial and Marketing)
- All Administration required.
Sales Consultant
L’Oréal South Africa (P.P.D)
03.2008 - 02.2015
- Sales for Professional Products Division (L'Oréal, Redken & Pureology)
- Management and servicing accounts
- Responsible for management of the South and East Rand Areas
- Building sales and business accounts
- Responsible for client relationships – new and existing
- Training salon staff to ensure product knowledge
- Providing monthly reports to management
- Creating weekly planners
- Cold calling on new salons
- Following up on potential clients - Weekly / monthly visits to clients
- Management of Client stock levels
- Ensuring, planning and implementing launches and promotions
- Constant upkeep on competitive products and brands
- Providing refresher training or training on new products
- Communication and regular meeting with management
- Responsible for sell in target
- Responsible for managing Key Accounts
- Ensuring brand objectives are met (Commercial and Marketing)
- All Administration required.
Financial Planner
Accredo Financial Solutions / Envestpro Financial Services
12.2004 - 02.2008
- Responsible for the sales of the Insurance plans
- Responsible for the management and services to new and existing clients
- Ensured the growth of new clientele from business leads
- All administration, documents and signed offers are completed
- Meeting with Management to update and provide reports.
National Sales Manager
Sleeper Couch Company
12.2003 - 11.2004
- Sales
- Sourcing new clients
- Managing of existing clients
- Co-ordination and liaison of Sales Team
- Overseeing the production on the factory floor
- Debt collections
- Administration
- Calling on Customers
- Handling of complaints.
Education
Secondary Education -
The Hills High School
Generic Management (National Cert.) - undefined
Henkel
Mastering Team Management - undefined
L’Oreal
Managing Poor Performance - undefined
L’Oreal
Transition to Team Management - undefined
L’Oréal
Sales Academy - undefined
L’Oréal
Liberty Life (RFP1) - undefined
Liberty
Skills
Operations Management
Names
Grant
Residentialarea
Sunnyridge
Driverlicense
Yes
Availability
2 Calendar Months
Personal Information
- Date of Birth: 04/20/77
- Gender: Male
- Nationality: South African
Hobbies
- Gym
- Cooking
- Health & fitness
- Golf
- Meditation
Timeline
General Manager
Henkel
11.2023 - Current
National Sales Manager
Henkel
09.2018 - 11.2023
Key Account Manager
Henkel
07.2017 - 08.2018
Area Manager
L’Oréal South Africa (A.C.D)
02.2015 - 06.2017
Sales Consultant
L’Oréal South Africa (P.P.D)
03.2008 - 02.2015
Financial Planner
Accredo Financial Solutions / Envestpro Financial Services
12.2004 - 02.2008
National Sales Manager
Sleeper Couch Company
12.2003 - 11.2004
Secondary Education -
The Hills High School
Generic Management (National Cert.) - undefined
Henkel
Mastering Team Management - undefined
L’Oreal
Managing Poor Performance - undefined
L’Oreal
Transition to Team Management - undefined
L’Oréal
Sales Academy - undefined
L’Oréal
Liberty Life (RFP1) - undefined
Liberty
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