Grant Brownlee

Food and beverage controls, standards and service.

Housekeeping duties, stock management, service standards.

All Lodge operations including, property management, grounds keeping, maintenance and HR.

Reservations

Financials

Management of an extra 12 beachfront units. (Self catering)

• Led operational management of hotel services, enhancing guest experiences through meticulous oversight of daily activities and staff performance.
• Monitored food safety and hygiene practices, maintaining high standards that contributed to positive health inspections and increased customer trust.

• Oversaw daily operations, ensuring compliance with safety and health regulations while maintaining high standards of quality in food preparation and service for two stores.
• Increased revenue by 30% in two stores following basic service standards and customer relations.

Managed all aspects including and not limited to, stock controls, food hygiene, food standards, HR, service standards, financials, food and beverage costing.

Opened the store from word go and implemented all structures, procedures and menus.

• Full Hospitality consultancy.
• Developed and implemented tailored hospitality strategies to enhance guest experiences, resulting in increased customer satisfaction and repeat business.
• Conducted comprehensive market analysis to identify emerging trends and competitor offerings, allowing clients to stay ahead in a competitive landscape.

• Consulted on all aspects of Hotel, F&B Operations.

• Facilitated Restaurant revamp.

• Joined the Fournews group and took over the management of the newly introduced store in Bedfordview.
• Increased sales over a period of 3 months to break even point.
• Improved food and beverage quality over a 6 month period.
• Improved sales and marketing strategies.
• Built a loyal customer base over a 3 month period to keep sales level.

• Tasked to rectify the standards in some branches within the group.
• Achieved a 4 star rating in a newly opened store in Green Valley.
• Rectified and solved many labour and staff issues at Bryan Park.
• Managed the following store: Wierda Park Pretoria

Kosmosdaal Midrand

Montana Pretoria

Rivonia Johannesburg

• Housekeeping supervision and ordering of provisions, Food and Beverage Department, Guest Relations, Staff Training, Stock controls, Food and Beverage costs, Property Management, Financial Statements, Game Drive Management, Strategic Management Focus, Budget Controls.
• Consistently achieving required weekly and monthly performance statistics.
• Maintaining the standards already required and introducing new procedures and guest experiences.

• Company Overview: Hotel part of the I PREFERRED GROUP of International Hotels
• Increased room revenue by 46%, Food and Beverage sales by 1018% after 3 months in the position of General Manager.
• Facilitated and managed a joint venture between the owners of the property and a newly appointed Hospitality Management company based in Cape Town.

• Management of a 5 star Dance venue, including all Food and Beverage requirements, property management, Sales and Marketing, Security, Crowd Management and cash handling.
• Managed as Operations Director, events from 6500 people to 15000 people.
• Led a team of operations managers in optimizing event logistics, ensuring seamless execution and guest satisfaction.

• Company Overview: USA AND EUROPE
• Assisted in managing beverage operations by coordinating inventory levels, ensuring products were readily available for service across multiple venues.
• Trained new staff on beverage preparation techniques and customer service standards to maintain quality and consistency in guest experiences.
• Management of a team between 80 and 100 crew members, up to 22 bar or beverage locations.
• Facilitated and managed the release of the newest vessel in the fleet out of Italy. 3500 Guest on Board.

• Company Overview: Silva Sales
• Assisted in establishing a newly revamped restaurant, ranging from Food and Beverage standards, new menu designs and products.

• Company Overview: Florida – USA
• Management of the specific location assigned, ranging from Coffee Shops to Nightclubs.
• Facilitated and hosted Beverage Seminars onboard.

• Company Overview: Italian dining and bakery, deli, confectionary
• Facilitated and provided training to Front House staff, implementation of new service standards and procedures.

• Ensured effective service standards, increased productivity, Management and Supervising of 40 staff.
• Promoted within three months to a Managerial position.

• Company Overview: Insurance Claims Company
• Dealt with insurers, underwriters, brokers and various suppliers to control and analyse costs with regards to motor claims.