Grant Arends
Houtbaai
Summary
Dynamic Collections Agent with a proven track record at Sigma Connected, excelling in payment negotiation and compliance monitoring. Adept at enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for developing strategies that significantly improved collections efficiency and reduced aged accounts, showcasing strong organizational abilities and attention to detail.
Talented professional with background in collections and expertise in recovery strategy and repayment plan structuring. Successful in fostering goodwill with customers through professional credit management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Collections Agent
Sigma connected
Cape Town
10.2024 - Current
- Managed inbound and outbound calls to negotiate payment arrangements.
- Resolved customer inquiries and disputes regarding account balances.
- Documented conversations and agreements in the collections database.
- Collaborated with team members to improve collections strategies.
- Educated customers on repayment options and financial policies.
- Monitored accounts to identify delinquent payments and initiate follow-ups.
- Maintained compliance with collection laws and company policies.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
- Resolved complex issues that arose during the collections process.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Resolved balance errors using accounting software.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
Senior Associate
WNS Global Services
Cape Town
02.2024 - 08.2024
- Managed client interactions to ensure high levels of satisfaction and service quality.
- Analyzed data trends to support decision-making and strategic planning initiatives.
- Collaborated with cross-functional teams to optimize workflow processes and resource allocation.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated support to facilitate general office operations.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Participated in credit and collections activities.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
Contact Centre Agent
WEBHELP SA
Cape Town
06.2023 - 02.2024
- Reviewed user-generated content for compliance with community guidelines.
- Identified and flagged inappropriate content across various platforms.
- Collaborated with cross-functional teams to enhance moderation processes.
- Trained new moderators on content review protocols and tools.
- Utilized moderation tools to ensure timely content evaluation.
- Provided feedback to improve content quality and user engagement.
- Maintained detailed records of moderation actions and incidents.
- Resolved user inquiries related to content moderation decisions.
- Reviewed content for compliance with internal policies and procedures.
- Monitored user-generated content for violations of community standards.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
Debtors Administrator
PathCare
Goodwood
11.2020 - 02.2023
- Coordinated patient scheduling and managed appointments efficiently.
- Processed laboratory specimens and ensured proper documentation.
- Maintained accurate patient records in electronic health systems.
- Assisted in implementing new administrative procedures and workflows.
- Communicated with healthcare providers regarding test results and patient inquiries.
- Managed inventory supplies for laboratory operations and administrative needs.
- Supported compliance with health regulations and quality assurance standards.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Checked office stock to determine supply levels and maintain inventory.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Improved office organization by developing filing system and customer database protocols.
- Updated databases with new employee information, job changes and terminations.
- Coordinated meetings, conferences, travel arrangements.
Education
Senior Certificate -
Hout bay secondary
Houtbaai, Western Cape 01.2013 - 12/2018
Skills
- Customer service
- Microsoft Excel
- Microsoft Word
- Cyber security
- Administrative experience
- Meditech
- Microsoft Office
- Salesforce
- Organizational skills
- Content moderation
- Microsoft Outlook
- Syspro software
- Communication skills
- Payment negotiation
- Account management
- Compliance monitoring
- Data documentation
- Problem solving
- Compliance management
- Data analysis
- Collections strategy
- Payment processing
- Client relationship management
- Workflow optimization
- Records management
- Schedule coordination
- Team collaboration
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Program oversight
- Office management
- Resourceful and analytical
- Technical documentation
- Data entry
- Office administration
- Network administration
- Data confidentiality
- Database management
- Presentation creation
- Expense reporting
- Performance improvement
- Performance monitoring
- Staff management
- Policy implementation
- Administrative improvement
- Filing system organization
Certification
- Price Action trading, 12/01/22, Present
- Trading Tools, 12/01/22, Present
- Forex trading introduction, 12/01/22, Present
Personal Information
Willing To Relocate: Anywhere
Timeline
Collections Agent
Sigma connected
10.2024 - Current
Senior Associate
WNS Global Services
02.2024 - 08.2024
Contact Centre Agent
WEBHELP SA
06.2023 - 02.2024
Debtors Administrator
PathCare
11.2020 - 02.2023
Senior Certificate -
Hout bay secondary
01.2013 - 12/2018