Graham Wilson
DESPATCH & LASER
Johannesburg
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Despatch Clerk
NJR
JOHANNESBURG
02.2014 - 12.2015
- Dispatched police, fire, or EMS units to respond for emergent situations with established procedures.
- Maintained contact with units on assignment to provide further assistance and support when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Laser Operator
FAST FLAME
Alberton
06.2010 - 08.2013
- Located proper tooling, checked heights and adjusted settings.
- Loaded, installed and set up tools required for laser operation.
- Documented labor hours, supplies used and work completed in computer data collection system.
- Complied with plant safety procedures to maintain safe production environment.
- Understood and executed orders given by laser programmer and senior production staff.
- Inspected completed work for conformance with specifications using visual and dimensional evaluations.
- Set up and operated equipment in work area according to factory standards.
- Uploaded proper program from machine control and established optimal laser cutting conditions.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
Office Administrator
Warren Builders
Durban
02.2005 - 11.2009
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Trained new employees on administrative procedures, company policies and performance standards.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Assistant Manager
Ulundi Cash & Carry
Ulundi
03.2000 - 08.2003
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Shop Assistant
Lewis Furniture
Durban
07.1998 - 11.2000
- Addressed customer issues immediately to guarantee swift resolution.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Checked incoming orders and organized new stock.
- Used fork lifts and pallet jacks to smoothly transport heavy pallets of new merchandise.
- Increased shop productivity by improving team processes and streamlining tasks.
- Used hand and power tools, equipment and instruments accurately.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Managed materials inside shop and at job locations.
- Completed daily tasks accurately and on-time to support shop needs.
Sales Representative
Edcon
Durban
02.1996 - 12.1997
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Minimized process lags through strategic sourcing and customer expectation management.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Expanded customer base and boosted profit within product line.
- Organized sales paperwork, presented proposals and finalized contracts.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Documented customer interactions using SalesForce to capture data in processing system.
Education
High School Diploma -
Sunnydale High School
Vryheid 01.1992 - 12.1996
Skills
Multitasking Abilities
Interpersonal Communication
Problem-Solving
Planning and Coordination
Critical Thinking
Data Entry
Organization and Time Management
MS Office
Analytical and Critical Thinking
Timeline
Despatch Clerk
NJR
02.2014 - 12.2015
Laser Operator
FAST FLAME
06.2010 - 08.2013
Office Administrator
Warren Builders
02.2005 - 11.2009
Assistant Manager
Ulundi Cash & Carry
03.2000 - 08.2003
Shop Assistant
Lewis Furniture
07.1998 - 11.2000
Sales Representative
Edcon
02.1996 - 12.1997
High School Diploma -
Sunnydale High School
01.1992 - 12.1996