GRAHAM MOYO
WAITER
Johannesburg
Summary
Proven in enhancing guest satisfaction at Royal Caribbean International, I excel in problem-solving and effective communication, ensuring smooth dining experiences. Skilled in order taking and complaint handling, I boosted sales through upselling and maintained high service standards, contributing to team performance and guest loyalty.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Hotel Waiter
Royal Caribbean International
Miami
11.2022 - Current
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service
- Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to an increase in overall sales.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
- Increased sales significantly by upselling higher-end products to customers.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Restaurant Server
THE ROCK HAZEL WOOD
PRETORIA
03.2021 - 10.2022
- I was in charge of front of house in a busy venue with 300 pax capacity
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Restaurant Server
CAFE DE SOL
Johannesburg
02.2018 - 01.2021
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Supported needs of 4- person wait staff who attended to specific needs of countless customers daily for Italian restaurant with social relevancy and intentionality.
Education
High School Diploma -
GIFFORD HIGH SCHOOL
BULAWAYO 01.1996 - 12.1999
Skills
Table setting
Accomplishments
- Supervised team of 30 staff members.
Timeline
Hotel Waiter
Royal Caribbean International
11.2022 - Current
Restaurant Server
THE ROCK HAZEL WOOD
03.2021 - 10.2022
Restaurant Server
CAFE DE SOL
02.2018 - 01.2021
High School Diploma -
GIFFORD HIGH SCHOOL
01.1996 - 12.1999
Similar Profiles
Aida SpagnaAida Spagna
Guest Administration Officer at Royal Caribbean InternationalGuest Administration Officer at Royal Caribbean International
Angelina UlianetsAngelina Ulianets
Lead Sports Staff at Royal Caribbean InternationalLead Sports Staff at Royal Caribbean International
CAROLINA RIVASCAROLINA RIVAS
Schedule Change Agent at Royal Caribbean InternationalSchedule Change Agent at Royal Caribbean International