Graham Chindamhora
Fraud and Risk Analyst
Johannesburg
Summary
Experienced with fraud detection and risk assessment methodologies, ensuring organizational security. Utilizes in-depth analytical skills to identify and mitigate potential fraudulent activities. Strong understanding of risk management protocols, contributing to enhanced operational integrity and compliance.
Experienced fraud and risk professional prepared to tackle complex challenges. Equipped with skills in data analysis, risk assessment, and regulatory compliance. Strong focus on collaboration and delivering results. Dependable team player with adaptability to evolving demands.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
Fraud and Risk Analyst
Blue Ion
01.2018 - Current
- Investigating credit cards registered with online clients using fraud detection systems
- Online account verting and identity verification KYC Documents
- Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
- Leveraged statistical models to identify high-risk transactions, optimizing resources towards areas requiring enhanced scrutiny.
- Improved efficiency of risk assessment processes, streamlining operations and reducing false positives.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
- Maintained up-to-date knowledge on industry best practices, incorporating relevant information into existing procedures as needed.
- Evaluated new technology solutions, ensuring the most effective tools were utilized in combating potential threats.
- Enhanced risk management strategies for increased company security and reduced financial losses.
- Optimized Fraud Detection Systems through continuous refinement of rule sets based upon ongoing analysis of system effectiveness.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Investigating credit card fraud cases
- Monitoring accounts for fraud
- Fraud prevention strategies
- Mitigating risk on the business operations
Process Associate
Blue Ion
Johannesburg, South Africa
11.2016 - 12.2017
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Collaborated with team members for enhanced process efficiency and productivity.
- Monitored and reported on process performance to verify compliance with established standards.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Prioritized initiatives to increase success rates of strategic projects.
- Trained new team members on best practices and company-specific procedures, enhancing overall team performance.
- Increased accuracy in data processing by conducting regular quality checks and implementing corrective measures when necessary.
- Coordinated with IT department to troubleshoot and resolve system issues, minimizing downtime and maintaining productivity.
- Developed and maintained comprehensive process documentation, ensuring consistency and quality in task execution.
- Enhanced team productivity by introducing innovative process improvement strategies.
- Created and managed project plans, timelines and budgets.
Tech Support Consultant
VIP24 SEVEN
01.2015 - 12.2016
- Solving client queries
- Fraud and Risk assessment
- IT and service support for online casinos
- Inbound and outbound customer service
- Established strong relationships with clients, fostering trust and loyalty through exceptional communication skills and professionalism.
- Identified opportunities for process improvement by analyzing current workflows and suggesting strategic enhancements.
- Developed user-friendly guides and resources, simplifying complex information for non-technical users.
- Streamlined company processes for increased productivity by troubleshooting software errors and glitches.
Assistant Regional Sales Manager
Virgin Active
04.2012 - 12.2014
- Consultants and Sales managers one on one meetings
- Team goal and target setting
- Setting promotions and health days
- Sales reports, closing deals and meeting targets
- Managed team of 4 regional sales representatives and consistently achieved high sales targets.
Sales Team Leader
Planet Fitness
10.2009 - 03.2012
- Daily sales team meeting
- Team goal setting
- Appointments bookings, lead generation and surveys
- Closing deals and meeting targets
Telesales Consultant
Protea Hotels
06.2009 - 10.2009
- Outbound telesales
- Clients booking and reservations
- Client account queries
- Customer Service
Sales Technician
UPI Computers
02.2007 - 09.2008
- Sales support
- Key accounts management and dealing with client's queries
- IT support
Education
BTECH - CHEMICAL ENGINEERING
HARARE INSTITUTE OF TECHNOLOGY
01.2007
DIPLOMA - CHEMICAL ENGINEERING
HARARE POLYTECHNIC
01.2004
CERTIFICATE - SCIENCE TECHNOLOGY
01.2002
Skills
- Social media trend analysis
- Fraud detection
- Effective problem resolution
- Goal-oriented team member
- Strong analytical abilities
- Proficient in task management
- Clear interpersonal communication
- Independent and collaborative worker
- Dedicated and motivated professional
- Adaptability under pressure
- Customer-focused service
- Positive work ethic
- Core competencies
- Proficient in MS Word, Excel, and PowerPoint
- Proficient in AutoCAD 2006
- SCADA software management
- C software development
- Fraud analysis experience
- Call Validate software
- Payment transaction oversight
- TransUnion validation proficiency
- Brand development strategies
- Strategic planning
- Effective communication strategies
- Service-driven sales
- Account reconciliation processes
- Team coordination
- Sales and marketing
- KPI monitoring
- Project development
Certification
ISACA - CISM (in progress recertification license expired due to lack work experience hours
References
- R., Jasi, Sales Manager, +27 11 918 7424, Planet Fitness, CNR Main/Lakefield RD, Benoni
- P., Makomane, Club Administrator, +27 11 391 171, Virgin Active, CNR Monument/Dann RD, Glen Marais, Kempton Park
- T Mpumela , Fraud , Risk and Payments Manager ,+27814138166, BlueIon , 2 Payne Rd Bryanston
Timeline
Fraud and Risk Analyst
Blue Ion
01.2018 - Current
Process Associate
Blue Ion
11.2016 - 12.2017
Tech Support Consultant
VIP24 SEVEN
01.2015 - 12.2016
Assistant Regional Sales Manager
Virgin Active
04.2012 - 12.2014
Sales Team Leader
Planet Fitness
10.2009 - 03.2012
Telesales Consultant
Protea Hotels
06.2009 - 10.2009
Sales Technician
UPI Computers
02.2007 - 09.2008
DIPLOMA - CHEMICAL ENGINEERING
HARARE POLYTECHNIC
CERTIFICATE - SCIENCE TECHNOLOGY
BTECH - CHEMICAL ENGINEERING
HARARE INSTITUTE OF TECHNOLOGY