Graeme Vlok
Business Systems Analyst
Cape Town
Summary
Experienced Business Systems Analyst with a strong background in analyzing and optimizing business systems to enhance operational efficiency. Utilizing expertise in designing and implementing streamlined systems to support strategic initiatives. Demonstrating strong analytical and problem-solving abilities, effectively collaborating with cross-functional teams to deliver innovative solutions. Polite, enthusiastic, and possessing excellent communication skills, fostering positive relationships with peers.
Overview
14
14
years of professional experience
Work History
Business Systems Analyst / Senior Document Controller
Lycopodium ADP
Cape Town
02.2023 - Current
- Development of digital business processes and automation
- Manage database permissions & access control for folders on Company networks
- Train and support Company staff and other users on the use of all Company Business systems, including but not limited to Document and Project Control
- Research, report and implement business systems and best business practices
- Establish and report on system performance on at least a monthly basis, or as required
- Review and maintain processes, procedures, standards and systems
- Build and sustain positive relationships with all stakeholders, including Clients, Vendors and Co-workers
- Ensure that all documentation/information, (technical, commercial, etc.) generated is managed properly in terms of identification, registration, approval, distribution, archiving and filing in a well-controlled system and environment
- Prepare and present detailed status reports on an agreed schedule
- Maintain a tracking facility to enable documents to be updated easily
- Set up, Manage and Maintain a document control system to ensure that documents and information are securely and properly kept and filed; in accordance with the Document Coding Matrix
- Train and support Company staff and other users to utilize the documentation management system, understand and benefits from the implementation of the Company Electronic Documentation Management System
- Regular interaction with all clients to ensure a professional service is delivered
- Perform regular audits on documentation, information, processes and systems, including contractors to ensure compliance to strategy and plans
- Take an active role in Company-wide quality audits and provide support and recommendations to Management to drive compliance and improvements
Customer Support
Eazy Costing (Pty) Ltd t/a Eazy Contracting
Cape Town
07.2017 - 11.2018
- Provide software/technical support and excellent customer service to all clients
- Provide on and off-site training to clients
- Assist members of our sales team on calls with prospects when appropriate to provide deeper dives into the product
- Assist team members with presentations
- Speak and present both internally and externally to promote the product
- Create and update help files
- Respond to tickets and calls logged via Support Desk as well as tickets/calls that are escalated
- Ensure expected mean time to response and mean time to resolve metrics are met on the support desk logging calls and incidents
- Assist MD with relevant administrative duties
- Set up of meetings with prospective clients
- Regular update and feedback calls to existing clients
- Reason for Leaving: To manage my online clothing store full time
Mechanical Draughtsman/Projects Document Controller
ADP Projects
Cape Town
07.2011 - 06.2016
- Mechanical Draughtsman (March 2015 – July 2016): Ensure that all documentation/information, both technical and commercial, generated on a project is managed properly in terms of identification, registration, approval, distribution, archiving and filing in a controlled environment
- 2D and 3DCAD modelling
- Manufacture and assembly drawings, diagrams and schema cs
- Set up Bill of Materials
- Legislative compliance documents
- Weight distribution and general assembly drawing
- Design calculations and reports
- Projects Document Controller (July 2011 – March 2015): To ensure that a 'hands on' service in managing all project and business related documentation is provided to ADP Projects
- Adhere to ISO 9001: 2008 requirements
- Extraction of various document control reports
- Perform departmental internal audits on documents
- Perform contractor internal audits on documents
- Perform internal audits on relevant projects
- Monitor all ongoing projects through inspection and internal audit
- Ensure all document control processes are being followed
- Ensure that all documentation/information, both technical and commercial, generated on a project is managed properly in terms of identification, registration, approval, distribution, archiving and filing in a controlled environment
- Database Administration & Maintaining security groups and access control for server folder structure
- Prepare and present detailed status reports
- Maintaining a tracking facility to enable documents to be updated easily
- Checking dispatch documents are accurate
- Set up project filing systems with files and records and keep them in order in accordance with the Document Coding Matrix
- Managing and maintaining a document control system
- Database permissions and access control for server folders
- Guide project participants to utilize documentation management system, understands and benefits from the implementation of the ADP Projects Electronic Documentation Management System
- Regular interaction with clients to ensure a professional service is delivered
- Liaise with Project Team to make sure information is in order for archiving
- International experience: Travelled to Botswana to assist client with auditing contractors, train Document Controllers and organize document matrix and server folder structures
- Reason for Leaving: Retrenched: Company experienced Financial problems due to the economy
Education
International Diploma - Computer Studies
WS & L IT Training College
Cape Town, South Africa 04.2001 - 01.2001
Skills
Databases
Systems
Technical aptitude
Analytical thinking
Problem-solving
Microsoft Power Apps development
Power Automate Workflows
Desktop Support
Project management
Document management packages
Interpersonal communication
Sharepoint
MS Office
Syspro
Prioritization
Organization
Delegation
Decision-making
Crisis management
Engineering knowledge
Quality Assurance
Contract Management
Procurement Terminology
Workflow Analysis
User acceptance testing
Stakeholder relations
Ethnicity
Caucasian Male
Additional Qualifications
- Sound Engineering, Cape Audio College, 01/01/06
- Electrical Training Certificate (ETC), Wingfield Technical College, 01/01/99
Career Chronology
- ADP Marine & Modular, Business Systems Analyst/Senior Document Controller, 02/01/23 - Current
- Cut from Above, Owner/Director, 08/01/20 - 07/31/22
- Breathless-SA (Online Clothing), Owner/Director, 08/01/18 - 03/31/20
- Eazy Costing, Customer Support, 07/01/17 - 11/30/18
- ADP Projects, Various, 07/01/11 - 06/30/16
- Dynamic Events, Owner, 06/01/08 - 06/30/11
- Planet Fitness, Administrator, 03/01/08 - 05/31/08
- Spring Clean Curtain Services, Assistant Manager, 02/01/07 - 10/31/07
- Dynamic Event, Owner, 09/01/04 - 01/31/07
- Oxford University Press, Customer Service/Returns Assistant, 04/01/04 - 08/31/04
- Travelling around England, Travelling, 08/01/03 - 03/31/04
- Inchcape Automotive, Administrator, 08/01/03 - 07/31/03
- Danisco, IT Technician, 04/01/03 - 05/31/03
- Porter Motor Group, IT Technician, 01/01/00 - 01/31/03
- BP South Africa (Pty) Ltd, Administrator, 02/01/00 - 03/31/00
Notice
Notice Period: 1 month notice
Timeline
Business Systems Analyst / Senior Document Controller
Lycopodium ADP
02.2023 - Current
Customer Support
Eazy Costing (Pty) Ltd t/a Eazy Contracting
07.2017 - 11.2018
Mechanical Draughtsman/Projects Document Controller
ADP Projects
07.2011 - 06.2016
International Diploma - Computer Studies
WS & L IT Training College
04.2001 - 01.2001