Summary
Overview
Work History
Education
Skills
Timeline
Generic

GRACIOUS XESHA NXONGO

Johannesburg,GP

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.

Overview

13
13
years of professional experience

Work History

DEPARTMENT MANAGER

SUPERSPAR
03.2024 - 07.2025
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Established team priorities, maintained schedules and monitored performance.

DINING CHEF

HILTON HOTEL& RESORTS
05.2023 - 02.2024
  • Maintained well-organized mise en place to keep work consistent.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.

HEALTH AND SAFETY REP

HILTON HOTEL & RESORTS
05.2023 - 02.2024
  • Served as a liaison between employees and management on health and safety matters, fostering open communication channels.
  • Championed mental wellbeing initiatives within the workplace, contributing to a more supportive work environment.
  • Increased efficiency of emergency response procedures by coordinating drills and updating protocols as needed.
  • Collaborated with management to establish a strong safety culture throughout the organization.
  • Optimized workplace ergonomics through assessments and recommendations, minimizing strain-related injuries among staff members.
  • Streamlined incident reporting processes, resulting in faster response times and more accurate data tracking.
  • Evaluated new equipment for safety compliance, ensuring a safe work environment for all employees.
  • Established an effective record-keeping system for health and safety documentation, streamlining information retrieval during audits.
  • Ensured compliance with OSHA regulations through regular audits and corrective action plans.
  • Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
  • Developed risk assessments for various tasks, reducing the likelihood of accidents or incidents occurring in the workplace.
  • Assisted in the investigation of accidents and near-misses, identifying root causes and recommending preventive measures.
  • Organized and led safety committee meetings, fostering open dialogue on health and safety concerns among employees and management.
  • Promoted continuous improvement in health and safety performance by setting measurable goals and monitoring progress regularly.
  • Facilitated cross-departmental collaboration on safety initiatives, promoting consistency throughout the organization.

BAKERY MANAGER

PICK N PAY
03.2015 - 02.2022
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment
  • Ensured accurate inventory on all stock and fixed the discrepancies
  • Scheduled staff according to budget requirements and ensuring consistency in production is not affected
  • Maintained food safety standard and haccpopened the bakery and ensuring all security measures are in place

BAKERY SUPERVISOR

MASSMART-CAMBRIDGE FOODS
08.2012 - 02.2015
  • Received, logged and inspected shipments for quality and accuracy.
  • Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
  • Evaluated employee performance, identifying areas for improvement and providing constructive feedback as needed.
  • Established proper procedures for waste management, sanitation, food handling and safety.
  • Enhanced bakery operations by effectively supervising and coordinating staff duties.
  • Facilitated staff meetings to discuss improvements in workflow processes while addressing any potential concerns or challenges faced by team members.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.

Education

OCCUPATIONAL HEALTH AND SAFETY

OXBRIDGE ACADEMY
JOHANNESBURG
01-2016

SUPPLY CHAIN MANAGENT

IQ ACADEMY
JOHANNESBURG
01-2015

INTRODUCTION TO SAMTRAC

NOSA
CENTURION
01-2015

Skills

  • Personnel training and development
  • Strategies and goals
  • Customer service
  • Problem-solving
  • Team leadership
  • Safety and security
  • Time management
  • Work planning and organization
  • Operations
  • Strategic planning
  • Goals and performance
  • Scheduling
  • Relationship building and management
  • Risk management
  • Staff management
  • Recruiting and hiring
  • Cost planning
  • Budget management
  • Workflow optimization
  • Sap erp system and kronos
  • lnventory management

Timeline

DEPARTMENT MANAGER

SUPERSPAR
03.2024 - 07.2025

DINING CHEF

HILTON HOTEL& RESORTS
05.2023 - 02.2024

HEALTH AND SAFETY REP

HILTON HOTEL & RESORTS
05.2023 - 02.2024

BAKERY MANAGER

PICK N PAY
03.2015 - 02.2022

BAKERY SUPERVISOR

MASSMART-CAMBRIDGE FOODS
08.2012 - 02.2015

OCCUPATIONAL HEALTH AND SAFETY

OXBRIDGE ACADEMY

SUPPLY CHAIN MANAGENT

IQ ACADEMY

INTRODUCTION TO SAMTRAC

NOSA

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