Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Gracious Tshabalala

Gracious Tshabalala

Johannesburg

Summary

  • I am an enthusiastic, hard working person with a passion for customer care and services at heart. My goal is making customer's experience a memorable one and I aim to do this by learning new skills and improving on the current skills. I have an optimistic attitude that enables me to confidently tackle and manage challenges arising within daily duties. I manage pressure effectively, this is demonstrated through my ability of multitasking my varsity studies, work and other aspects of my life.

Overview

4
4
years of professional experience

Work History

Validations assessor

African Bank Limited
11.2021 - Current
  • Validate and capture information taken from documents provided by customers in line with Credit policy and Operating procedures as well as Insurance policy and insurance Sop.
  • Conduct thorough document verification and fraud prevention, ensuring data integrity and compliance within organizational standards.
  • Verify and create registered companies on internal systems to ensure data accuracy and internal system management.This involves confirming the company's registration details against official sources, establishing clear data entry protocols, and regularly auditing the data for errors.
  • As 2IC, I have monitored staff, addressed issues, exercised judgement and decision-making in escalating concerns as well enhanced team member performance through the use of strategic and tactical approaches. i have also mentored and coached representatives by providing constructive analysis of their work and measurable performance improvement goals that enhance the customer experience.

Education

NQF Level 5 - Banking

Milpark Education
2019

NQF Level 4 - Public Relations Practice

MSC Business College
2018

Matric -

Tlakale Mashashane
2014

Skills

  • Communications skills
  • Time management
  • Conflict management
  • Computer literacy
  • Leadership
  • Team player

Languages

Sepedi
Proficient
C2
English
Bilingual or Proficient (C2)

References

  • Francinah Nkonyane (Former super visor)

0698603329

  • Rammutla T.E (High school principal)

0829220220

Timeline

Validations assessor

African Bank Limited
11.2021 - Current

NQF Level 4 - Public Relations Practice

MSC Business College

Matric -

Tlakale Mashashane

NQF Level 5 - Banking

Milpark Education
Gracious Tshabalala