Gracious Tshabalala
Johannesburg
Summary
- I am an enthusiastic, hard working person with a passion for customer care and services at heart. My goal is making customer's experience a memorable one and I aim to do this by learning new skills and improving on the current skills. I have an optimistic attitude that enables me to confidently tackle and manage challenges arising within daily duties. I manage pressure effectively, this is demonstrated through my ability of multitasking my varsity studies, work and other aspects of my life.
Overview
4
4
years of professional experience
Work History
Validations assessor
African Bank Limited
11.2021 - Current
- Validate and capture information taken from documents provided by customers in line with Credit policy and Operating procedures as well as Insurance policy and insurance Sop.
- Conduct thorough document verification and fraud prevention, ensuring data integrity and compliance within organizational standards.
- Verify and create registered companies on internal systems to ensure data accuracy and internal system management.This involves confirming the company's registration details against official sources, establishing clear data entry protocols, and regularly auditing the data for errors.
- As 2IC, I have monitored staff, addressed issues, exercised judgement and decision-making in escalating concerns as well enhanced team member performance through the use of strategic and tactical approaches. i have also mentored and coached representatives by providing constructive analysis of their work and measurable performance improvement goals that enhance the customer experience.
Education
NQF Level 5 - Banking
Milpark Education
2019
NQF Level 4 - Public Relations Practice
MSC Business College
2018
Matric -
Tlakale Mashashane
2014
Skills
- Communications skills
- Time management
- Conflict management
- Computer literacy
- Leadership
- Team player
Languages
Sepedi
Proficient
C2
English
Bilingual or Proficient (C2)
References
- Francinah Nkonyane (Former super visor)
0698603329
- Rammutla T.E (High school principal)
0829220220
Timeline
Validations assessor
African Bank Limited
11.2021 - Current
NQF Level 4 - Public Relations Practice
MSC Business College
Matric -
Tlakale Mashashane
NQF Level 5 - Banking
Milpark Education
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