Gracious Musina
Student
Rylands Capetown,WC
Summary
Im a dynamic leader with a proven track record at Montagu Dried Fruits & Nuts Sea Point, enhancing customer satisfaction and boosting sales through innovative strategies. Skilled in customer engagement and sales analysis. Known for exceptional communication and problem-solving abilities, I drive results and foster a positive workplace environment. I am a keeper. I am reliable, trustworthy, honest & i am someone an employer can count on any day.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Shop Manager
Montagu Dried Fruits & Nuts Sea Point
Capetown
05.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Over see every activity that takes place at workplace from starting time of the day till finishing time of the day including placing of orders, communicating with suppliers and customers on behalf of my Employer. Merchandised stock into shelves using the correct FIFO method. Loading new stock into the system before it is displayed for sale. Kept the shop environment clean and sparkling at all times. etc.
Sales Assistant
Cape Quarter Spar
Capetown
03.2020 - 05.2021
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Coffe Shop Manager
Yummi
Capetown
12.2014 - 02.2017
- Created a welcoming atmosphere by designing an inviting and comfortable seating area.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Fostered a culture of excellent customer service, resulting in increased repeat business.
- Oversaw daily coffee shop operations according to company policies.
- Facilitated regular performance evaluations to provide constructive feedback for employee development.
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
- Implemented innovative marketing strategies to boost foot traffic and overall sales.
- Recruited, hired and trained baristas to handle workload with quality service.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Managed display products effectively to achieve consistent sales with minimal waste.
Department Supervisor
Cape Quarter Spar
Capetown
01.2012 - 12.2014
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Built and designed large displays weekly to promote specific products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
Education
Certificate - Pastel Partner Intermediate
Sage University
Cape Town, South Africa 01.2022 - 07.2022
Certificate - Health
Nurse Aide
Red Cross Harare Zimbabwe 01.2019 - 09.2019
High School Diploma -
Makomba High School
Masvingo Zimbabwe 01.2005 - 12.2010
Skills
Customer Service
Sales Analysis
Customer Engagement
Employee Scheduling
Barista
Creative
Problem Solver
Good At Communicating
Computer Literacy
Leadership
Timeline
Certificate - Pastel Partner Intermediate
Sage University
01.2022 - 07.2022
Shop Manager
Montagu Dried Fruits & Nuts Sea Point
05.2021 - Current
Sales Assistant
Cape Quarter Spar
03.2020 - 05.2021
Certificate - Health
Nurse Aide
01.2019 - 09.2019
Coffe Shop Manager
Yummi
12.2014 - 02.2017
Department Supervisor
Cape Quarter Spar
01.2012 - 12.2014
High School Diploma -
Makomba High School
01.2005 - 12.2010