Gracia Pombo

• Providing exceptional and reliable customer service to clients
• Connecting LEPs connecting to appropriate languages or finding suitable alternative languages.
• Scheduling interpreter for VRI, TI and onsite interpretation appointments
• Customer feedback and complaints handling and reporting
• Language concierge - answering client enquiries and request for information
• Attending to emails and voicemails left by clients

• Qualified Document Translator English<>lingala,French
• QA - grading translation English<>Lingala,French
• Bridged cultural gaps within communities through programs aimed at fostering understanding among diverse populations.
• Collaborated with other interpreters to cross-check accuracy of interpretations.
• Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
• Assisted in the successful completion of various projects by providing language support.

• Inbound and outbound telephonic sales operations.
• Excellent customer service.
• Handling client's enquiries and complaints.
• Email marketing.
• Research, quality lead analysis, QA.
• Establishing and maintaining good client relationship.
• CRM, LinkedIn sourcing.
• Providing services for global customers across the regions of: EMEA, USA&CA.
• Assisting with the HR administration duties of the organization.
• Assisting in the recruitment and on boarding processes.
• Employee records filing and organizing.
• New employees performance reviews
• Maintain attendance registry ensuring that its signed by all.

Department of Social Development’s (DSD) Victim Empowerment initiative (GBV) and Medical - Women's health. Lingala and french <>English

• Followed ethical codes to protect confidentiality of patient medical information.
• Enhanced communication between Facilitators, medical professionals and non-English speakers by providing accurate translations in real-time conversations in Lingala and french <>English
• Provided cultural input to speakers to help parties who did not speak similar languages communicate.
• Facilitating clear communication between medical professionals/social workers and non-English speaking patients.
• Ensured clear communication by providing precise interpretation of doctor's instructions, diagnoses to non-English speaking patients.
• Maintained strict confidentiality,guidelines while handling sensitive medical/victims/social information during the interpretation process.

• Enhanced courtroom efficiency by providing accurate and timely interpretation services for non-English speaking individuals English<>Lingala
• Maintained message content, tone, and emotion as closely as possible.

• Ad Hoc administration duties.
• Preparing case briefs and indexes.
• First point of contact with clients.
• Setting appointments.
• Opening and filing records.
• Managing Diaries.
• Answering calls, enquiries and complaints.
• Preparing and sending invoices to clients. Debt collection.

• Aided immigration processes for clients seeking refugee/citizenship status, interpreting interviews and assisting with document preparation when necessary
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
• Interpreted remotely through the phone to facilitate communication between parties unable to meet in person.

• Ad Hoc administration duties.
• Preparing case briefs and indexes.
• Opening and filing records.
• As well as, accompanying the attorney to court appearances.
• Preparing and sending invoices to clients. Debt collection.

• Assisting management team in maximizing the stores sales and profitability.
• Assisting customers with their enquiries and complaints.
• Attend to and serve customers.
• Adhere to shop keeping process, standards and disciplines.
• Organize store mannequin display.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Helped customers locate products and checked store system for merchandise at other sites.
• Increased sales by building strong customer relationships and providing excellent service.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.