Gracia Musau
General Sales Person
Pretoria ,GP
Summary
Versatile and dynamic, with a proven track record at J.Hudson for enhancing teamwork and reducing customer complaints through effective communication and food handling practices. Excelled in early childhood education at G.Mbuga, leveraging lesson planning and differentiated instruction to foster engaging learning environments. Skilled in both professional caregiving and classroom management.
Overview
2
2
Certifications
4
4
Language
4
4
years of professional experience
Education
Bachelor Of Education - Foundation Phase
University of South Africa
Pretoria Gauteng Teaching English To Speakers of Other Languages
Allison Online Course
International 01.2025
Skills
Classroom management
Lesson Planning
Differentiated instruction
Adapt at working with special needs children
Basic clerical knowledge
Tutoring expertise
Child development
Early Childhood Education
Professional caregiver
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Metric certificate
Work History
Customer Service Representative
iTalk
Johannesburg , Gauteng
10.2023 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
General Sales Representative
Samsung
Pretoria , Gauteng
03.2021 - 06.2023
- Collaborated with team members to achieve collective sales goals, sharing best practices and learning from one another.
- Analyzed competitor offerings to develop a deep understanding of the market landscape and set our products apart.
- Consistently tracked personal sales performance against specified goals, identifying areas for improvement and adjusting strategies accordingly.
- Developed strong rapport with new and existing clients, resulting in long-term business relationships and repeat sales.
- Organized successful promotional events that attracted new customers while reinforcing loyalty among existing clientele.
- Established a strong social media presence, connecting with potential clients and promoting company updates on various platforms.
- Developed and maintained a robust pipeline of potential clients by consistently seeking out new business opportunities and generating leads through various methods.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Portuguese
Advanced (C1)
Afrikaans
Advanced (C1)
Interests
Sports and entertainment
Timeline
Customer Service Representative
iTalk
10.2023 - 11.2024
Alison certificate teaching English
03-2023
General Sales Representative
Samsung
03.2021 - 06.2023
Metric certificate
01-2020
Bachelor Of Education - Foundation Phase
University of South Africa
Teaching English To Speakers of Other Languages
Allison Online Course