Gracia Mafuta
Receptionist
Johannesburg
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at Emartinsproperty honed my client relationship building and organizational skills. Leveraging a strong team player attitude, I significantly contributed to property research accuracy and office efficiency, embodying professional appearance and document management expertise. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Real Estate Receptionist and Administrator
Emartinsproperty
Kensington
09.2022 - Current
- Conducted thorough property research by utilizing multiple real estate databases to provide accurate information for clients.
- Maintained professional appearance of reception area to create a welcoming environment for visitors and clients alike.
- Assisted in the preparation of comparative market analyses, enabling agents to provide informed advice on property pricing strategies.
- Enhanced customer satisfaction by providing timely and accurate property information to clients.
- Provided exceptional support during high-pressure times within the office by remaining calm under pressure while multitasking efficiently.
- Developed strong working knowledge of local real estate market trends by staying current with industry news and updates.
- Collaborated with real estate agents to coordinate property showings, resulting in a seamless process for both buyers and sellers.
- Managed over 30 customer calls per day and increased sales by 10%.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Continually advanced personal knowledge of the industry and related software programs, ensuring proficiency in all aspects of the role as a Real Estate Receptionist.
Hotel Housekeeper
Catalyst Hotel
02.2019 - 07.2022
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before check-in.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Gathered dirty laundry in [Number] rooms to arrange for pickup to laundromat.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home
- Reduced linen waste through careful inventory management and timely replacement of worn items
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas
- Streamlined communication within the housekeeping department, leading to increased efficiency during shift changes and task assignments
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately
- Assisted with scheduling adjustments as needed, enabling optimal staffing levels during peak periods while avoiding overtime expenses for the department
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises
- Washed and folded towels and linens to properly stock guest rooms
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations
- Kept logs of cleaning activities to enable tracking history and maintain accurate records
- Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues
- Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services
- Demonstrated commitment to environmental sustainability initiatives within the hotel through responsible use of cleaning products and water-saving techniques
- Changed bed linens and collected soiled linens for cleaning
- Sorted, laundered and put away various laundry items
- Restocked cleaning storage cabinets, carts and baskets for easy use
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs
- Returned emptied garbage receptacles to proper locations
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Polished fixtures to achieve professional shine and appearance
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs
- Completed special housekeeping actions such as turning mattresses on set schedule
- Collected trash and moved garbage cans from kitchen areas to pick-up stations
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage
- Scrubbed floors with special cleaners and equipment to achieve deep clean
- Hang, cleaned and rehung draperies to maintain freshness
- Handled requests for extra linens, toiletries and other supplies
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Washed and put away kitchen dishes, utensils and glassware
- Ran special errands, including retrieving dry cleaning and making requested purchases
- Rotated linens in storerooms and replenished when supplies ran low
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property
Cook's Assistant
Karibu Wote
Sandton
06.2018 - 12.2019
- Followed recipes closely for consistent taste, quality and presentation.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Worked with chef to prepare daily food specials and other supplies.
- Monitored food quality and temperature for safe consumption.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Placed orders to restock items before supplies ran out.
Education
High School Diploma -
Barnato Park High School
Berea, South Africa 01.2015 - 01.2020
GED -
Netcare
Parktown, South Africa 01.2017 - 07.2017
Skills
Client Relationship Building
File Organization
Strong organizational skills
Team player attitude
Document Management
Basic accounting
Professional Appearance
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
Real Estate Receptionist and Administrator
Emartinsproperty
09.2022 - Current
Hotel Housekeeper
Catalyst Hotel
02.2019 - 07.2022
Cook's Assistant
Karibu Wote
06.2018 - 12.2019
GED -
Netcare
01.2017 - 07.2017
High School Diploma -
Barnato Park High School
01.2015 - 01.2020
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