Summary
Overview
Work History
Education
Skills
Timeline
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Grace Lwazi Thomo

Grace Lwazi Thomo

Call Center Agent
Johannesburg

Summary

Skilled [Job Title] with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

Overview

4
4
years of professional experience

Work History

Collections Agent

Old Mutual Finance
Centurion
05.2019 - Current
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Directed day-to-day collections functions.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Counseled debtors on payment options and arranged installment agreements.
  • Negotiated to collect balance in full.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Processed payments and applied to customer balances.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Education

High School Diploma -

Kgothala Secondary School
Dennilton
04.2001 -

Skills

Collections processing

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Timeline

Collections Agent

Old Mutual Finance
05.2019 - Current

High School Diploma -

Kgothala Secondary School
04.2001 -

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Grace Lwazi ThomoCall Center Agent