Grace Nkosi
Mid Ennerdale
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled administrative team member with excellent customer relations, problem-solving and communication skills. Studying toward been an investigator.
Overview
12
12
years of professional experience
Work History
Financial Crime Investigation Administrator
African Bank
Midrand
02.2020 - Current
- Obtain evidence
- Deal Section 205 (Subpoenas)
- Preliminary Evidence (Obtain Affidavit/Written/Phone Call/Doctor confirmations – staff sick certificates where applicable
- List applicable data with SAFPS where applicable.
- Verify False Medical Certificates - Request verification from management
- Retrieve the Biometrics Report & Upload result
- Retrieve SAFPS listings & upload result
- Keep clients informed about progress through written communication, telephone communications, and/or face-to-face meetings
- Update arrests, convictions and dismissals on whiteboard as and when advised
- Check AB systems for exposure in respect of data provided in SABRIC circulars received and hotlist data where applicable
Debt Counseling Consultant
African Bank
Midrand
10.2016 - 02.2020
- Debt counselling mailbox management and review of DC legal forms/documents
- Cancellation of debit orders
- Negotiate payment restructuring with Debt counselors
- Resolving legal quarries reffered to by Attorney's and DCs
- Management of appropriate flaggnig of individuals' loans
- Dealing Section 86
Call Center Agent
African Bank
Midrand
02.2013 - 10.2016
- Collecting on accounts that are in arrears
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Corrected issues by giving agents targeted and highly constructive feedback.
- Collecting on accounts that are in legal
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Updated customer accounts, addresses and contact information within call management databases.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Helped clients navigate online systems within established frameworks to obtain services.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction
Secretary Crime Pervention
South Africa Police Services
Johannesburg
01.2012 - 02.2013
- Combating and Preventing crime -Taking minutes at meetings -Dealing with all type of abuse in the communities
- Engaged in outreach efforts within the community to promote positive behavior among youth.
- Conducted investigations into suspicious activities or potential threats in the community.
- Organized community meetings to discuss local crime issues.
- Assisted victims of violent crimes by providing support services.
- Analyzed data from police records to identify areas with high crime rates.
- Educated citizens about personal safety practices, such as home security measures.
- Met regularly with community leaders to discuss ways of improving public safety conditions.
- Monitored the effectiveness of existing crime prevention measures.
Education
NQF 5 Criminal Justice And Foregnsic Investigations - Law
University of Johannesbrug
South Africa03.2019
Advanced Debt Counseling - Law (Pre-Law)
University of Pretoria
Pretoria03.2018
NQF 4 Supervisor Contact Center Operations -
I-Fundi
Midrand01.2016
NQF 2 Contact Call Center -
I-Fundi
Midrand12.2013
Matric -
Oakdale Seconday School
SecondaryMid Ennerdale 12.2011
Digital Forensics - Computer Science
University of Johannesburg
South AfricaSkills
- Analyzing
- Team player
- Computer literate
- Communication (verbal and written)
- Customer services
- Prioritizing and Planning
- Report Preparation
- Resolving Issues
- Answering Questions
- Account Maintenance
- Data Gathering
Languages
English
First Language
Afrikaans
Upper Intermediate
B2
Iszulu
Upper Intermediate
B2
Sotho
Elementary
A2
REFERENCES
Botshelo Mashego: 011 564 7479 / 076 806 9923
Annarie Serfontein: 011 256 9678 / 082 450 8273
Accomplishments
- Exceeded target goals.
- Help my current manager when she is on leave.
- Consistently maintained high customer satisfaction ratings.
- Player of the tournament in netball.
DRIVING LICENSE
- Driving license category Code 10
Timeline
Financial Crime Investigation Administrator
African Bank
02.2020 - Current
Debt Counseling Consultant
African Bank
10.2016 - 02.2020
Call Center Agent
African Bank
02.2013 - 10.2016
Secretary Crime Pervention
South Africa Police Services
01.2012 - 02.2013
NQF 5 Criminal Justice And Foregnsic Investigations - Law
University of Johannesbrug
Advanced Debt Counseling - Law (Pre-Law)
University of Pretoria
NQF 4 Supervisor Contact Center Operations -
I-Fundi
NQF 2 Contact Call Center -
I-Fundi
Matric -
Oakdale Seconday School
Digital Forensics - Computer Science
University of Johannesburg
Similar Profiles
Katrina Matshadi DavidsKatrina Matshadi Davids
Cloud Engineering (Acting) at African BankCloud Engineering (Acting) at African Bank
Xolelwa Siphokazi FantsiXolelwa Siphokazi Fantsi
Internal Audit Specialist at African BankInternal Audit Specialist at African Bank
NOTHANDO LUYANDA DLAMININOTHANDO LUYANDA DLAMINI
Direct Sales Consultant at African BankDirect Sales Consultant at African Bank