Grace Mgaya

Developing and managing the MCT stakeholder matrix and implementing engagement plans and strategies to promote positive reputational currency.

§ Partnership and Corporate Membership management

§ Managing and developing strategic stakeholder engagement programs that enhance the visibility and impact of the MultiChoice Corporate Brand in Tanzania.

§ Overseeing the in-market Integrated Communication strategy.

§ Managing the production of various reports, including projects reports, MD performance report, monthly, quarterly, and annual MultiChoice Tanzania Corporate Affairs reports.

§ Identifying and negotiating media partnerships across print and broadcasting to advance corporate media objectives while ensuring a sustained, positive media presence and engagement.

§ Managing sustainability and community development plans.

§ Driving and leveraging PR and media channels and relationships to amplify MultiChoice Tanzania's investment in Corporate Social Investment (CSI) initiatives such as MTF and AMVCA’s.

§ Worked closely with human resources to support employee management and organizational planning.

§ Overseeing all communications through MultiChoice Tanzania's social media and online platforms.

§ Planning, executing, and measuring internal and external projects and events management.

§ Managing budget allocation and annual planning for Corporate Affairs spending, while also implementing cost-saving initiatives to optimize resources.

§ Receiving all cash payments

§ Receiving and verifying cheque payments

§ Cash balancing & bank reconciliation

§ Guiding and solving payment queries arising from customers

§ Identifying and assessing customers’ needs to achieve satisfaction.

§ Provide accurate, valid and complete information by using right methods.

§ Handle complaints, provide appropriate solutions and alternatives within the

§ Generating sales leads meet personal and customer service team sales targets.

§ Receiving all cash payments

§ Receiving and verifying cheque payments

§ Cash balancing & bank reconciliation

§ Guiding and solving payment queries arising from customers

§ Monitoring competition by gathering current marketplace information on pricing products, new products, and advertising technique to meet our targets.

§ Provide historical records by maintaining records on area and customer sales.

§ Attending customer’s inquiries, resolving customer’s complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.

§ Opening accounts for new subscribing customers